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GM_Hadouken

GameMaster: USA
Joined
09 Aug 2011
Posts
1810
Location
Aeria Games, CA United States
PostedApr 09, 2013 9:38 am   Last edited by GM_Hadouken on Apr 17, 2013 2:57 pm. Edited 2 times in total

[New Info] Regarding the Server Inspection 4/9/13

Please view this before creating a new post
Hello everyone. Unfortunately after several extensions of the server down time to resolve issues with the latest patch, Joymax has decided to postpone it. Here is the latest message from them:


Joymax wrote:
This is Digimon Masters.

We the GM Team here would like to offer our sincere apology for the long server inspection today. We have tried to apply all the updates that we have prepared. Due to the unexpedted error that we have experienced, the updates have been postponed. Announcement will be made once the patch for the new update has been fixed.
To avoid future problems we advise players to download a new client, reinstall and patch it to play the game. We apologize for the inconvenience.

-udpate-
Some players may have already downloaded the update to the newest version. If they did, they will crash when trying to enter the game. Those players will need to make sure to uninstall old client and delete all digimon folders before installing a new one.
 
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GM_Hadouken

GameMaster: USA
Joined
09 Aug 2011
Posts
1810
Location
Aeria Games, CA United States
PostedApr 10, 2013 9:17 am

Regarding Disappearing items

We have let the developers know
We also understand that many users are reporting that they have lost their event items. (Black Coins, Backup Pieces, etc.) We are aware of this and have informed the developers.

We will update the community with any new information we receive.

GM_Hadouken

GameMaster: USA
Joined
09 Aug 2011
Posts
1810
Location
Aeria Games, CA United States
PostedApr 17, 2013 2:56 pm

Latest Update

4/17
Hey Everyone,

The developers found an issue related to the patch and are working to address it. If everything works out, this should allow them to attempt the File Island patch again.

We don't have an ETA yet, but we will let you know when we receive any further info.

Thank you for your patience!

Executor44

Aeria: Product Manager
Executor44
Joined
18 Feb 2011
Posts
312
Location
United States
PostedApr 22, 2013 9:13 pm
Hi everyone.

File Island will be updated today! PST: April 22, 21:00~ April 23, 02:00
If you experience an issue during an update, please uninstall the game and install again.

How to uninstall a program in Windows

Please read the patch notes for additional information
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