well doesn't that just piss you off. SO apparently there is some sort of chance cube as they call it. Even though it allows you to choose the schoolgirl outfit for the character. seems like an automated response to me.
Thank you for contacting the Scarlet Blade GM Staff in regards to your
Chance Cube purchases.
We are sorry to hear that you played the Chance Cube and did not receive
any items that you desired.
Please understand that when playing the Chance Cube, there is a percent
probability that you can win any item in the list. With this in mind,
the rare items will have a lower probability chance of being obtained,
due to their rarity and their low probability, compared with a common
item that has a greater probability of being obtained.
If you have any further feedback and/or suggestions in regard to the
Chance Cube, our game, or anything else, please let us know so that we
can take all feedback into consideration for making everything better.
For more discussion on this, and other topics we suggest you visit our
Team Scarlet Blade