It seems they check out usual office hours but man, last night it was like 1:30 AM for them and they were still trooping it out. :/
It's not their fault Nexon sends them wonky data. Think of it like this:
Nexon is the Honda manufacturer. AGE is the sales guy trying to sell you this latest and greatest model. AGE has no clue what the manufacturers are putting together overseas. They just know "this is what the customers whant. Make it so we can sell it!" So they do.
People buy the cars and everything's happy, until one day...
"OMG! Why does my car have a burning smell to it every time I turn on the headlights? OMG!!! THERE'S SMOKE COMING OUT OF MY STEERING WHEEL!!!" (bugs and glitches)
Notice goes out that there was a faulty part installed in the Hondas released between XXXX date and XXXX. RECALL! (Server maintenance.) New parts are installed (new patch to fix problems) and everyone is happy again.
So in short, why does everyone freak out at the sales representative when they're not the mechanics? They didn't install the faulty material. They just sold it, not knowing until people started driving. Same with grocery stores and salmonela reports. The grocery store didn't taint the food they sold. It came from the farm that way.
(btw, this was a true story from my sister's Honda Pilot. lol)