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sIink

GameSage: Aura Kingdom
sIink
Joined
21 Nov 2009
Posts
2202
Location
Neverland United States
PostedMar 29, 2013 2:26 am

Re: Account Password

zubi_manutd wrote:
Okay so new password and stuff? i was able to get on ava today morning and now i cant anymore! wtf! i tried resetting my password for my account and it wont let me. when i click the link it says i am not authorized to enter my own profile to edit my info. this is my alt i am using to post on the forums. my main is iVaneGuard. new secruity update? i will be **** pissed if this new update somehow got my account hacked!  


Please read the post right above the one where you just now posted. Full details are right there.

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kameko18

Rank 0
Joined
03 Dec 2009
Posts
1
Location
Netherlands
PostedMar 29, 2013 2:27 am
I want my password back too XD cant login on my Alt email annymore XD
This is also another account
QQ

sIink

GameSage: Aura Kingdom
sIink
Joined
21 Nov 2009
Posts
2202
Location
Neverland United States
PostedMar 29, 2013 2:29 am
kameko18 wrote:
i have the very same thing!

QQ  


Please read here.

disconnects123

Rank 1
disconnects123
Joined
06 Jul 2012
Posts
232
Location
Washington United States
PostedMar 29, 2013 3:41 am

nice

nice
dont have hacker yead

[/URL]

xlJ31Glx

Rank 3
xlJ31Glx
Joined
12 Mar 2011
Posts
956
Location
Oxford United Kingdom
PostedMar 29, 2013 5:11 am
Thank you, just about to change it again now just to be safe. I suggest you all to do this as you cannot be to safe.


I'm here to help, if you have a problem please message me.

normell

Rank 0
normell
Joined
06 Feb 2012
Posts
1
Location
Italy
PostedMar 29, 2013 5:37 am

Account password

T_T **** UPDATE MY PASSWORD GOT HACKED!!!!!
**** IN I CANT CHANGE MY PASSWORD ANY MORE T_T i tried to log in on Dmo and it says unrecornize password or username i try to change my pass and always says it and i got fuccking headache!!!!! T.T

Lets Kill Some Bosses or do a Raid xD

timaues

Rank 0
Joined
04 Mar 2013
Posts
2
Location
Bulgaria
PostedMar 29, 2013 5:57 am

Re: Security Update

Account Passoword !
gm or adm please help me i dont know what happened i log at my account and my hero is dont there w0w ';x ;x Sad i want back my hero i dont death ;x Sad

axdancexmommy

Rank 0
axdancexmommy
Joined
27 Jan 2012
Posts
76
Location
Sterling Colorado United States
PostedMar 29, 2013 7:06 am

Re: Account password

T_T **** UPDATE MY PASSWORD GOT HACKED!!!!!
normell wrote:
**** IN I CANT CHANGE MY PASSWORD ANY MORE T_T i tried to log in on Dmo and it says unrecornize password or username i try to change my pass and always says it and i got fuccking headache!!!!! T.T  


I had to re-download most of my games last night to get them to work, maybe try that? Or try updating them.

<a> photo cute-mugi_zps3af13387.jpg</a>

Technature

Rank 5
Technature
Joined
18 Nov 2008
Posts
3239
Location
United States
PostedMar 29, 2013 7:42 am
Superman0X wrote:
Technature wrote:

I don't write a ticket, asking if a hacker might of gotten to my account and changed the password.
 

A hacker did get into your account.... so we changed the password.  

And I couldn't of gotten an email explaining this?

Hello, *insert name here*. If you are receiving this message, then we have reason to believe that your account may have been compromised. To assist with this problem, we have changed the password on your account to prevent possible further misuse. To change your password, please click here.

We hope you understand that we only do this for the security of your account, and we apologize for the inconvenience this may of caused.

AGE Team

See? I just spent a minute writing that out. Would it of been so hard to send a fricken email so that I'm not unnecessarily panicking? I know I wouldn't be as angry about this as I am now.

Superman0X

GameMaster: USA
Superman0X
Joined
11 Jun 2007
Posts
12163
Location
San Jose United States
PostedMar 29, 2013 7:47 am
Technature wrote:
Superman0X wrote:
Technature wrote:

I don't write a ticket, asking if a hacker might of gotten to my account and changed the password.
 

A hacker did get into your account.... so we changed the password.  

And I couldn't of gotten an email explaining this?
 

Emails take inherently longer than database changes, because they go through multiple systems (blame the internet). They also go out AFTER the fact, rather than before, to tell you what HAS happened. This post was made BEFORE anything happened, so that those who saw an immediate change, would have some notification.

I am sure that this could all have been done more smoothly. However, I do think you should be upset about all of this... because your account got hacked. However, it is always better for everyone involved for us to prevent further damage, even if not messaged as effectively as possible, than to let people lose all their stuff.. then provide them a better message telling them that they lost everything.

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