How would you rate Aeria Games Service?

5 (Excellent)
12%57 Votes
4
20%94 Votes
3
20%93 Votes
2
10%45 Votes
1 (Poor)
35%161 Votes
Total Votes :: 450 Votes
Author Message

hiemskr

Rank 0
hiemskr
Joined
22 Mar 2013
Posts
9
Location
United States
PostedMar 26, 2013 6:38 am
trust in hiemskr
Game nirnroot 2013!

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GodofAcid

Rank 1
GodofAcid
Joined
27 Oct 2008
Posts
342
Location
Massachusetts United States
PostedMar 26, 2013 7:51 am
I have to drop my vote from what used to be a 4 down to a 2.

I had a guild member telling us an unauthorized person was on his account recently. A GM was made aware of this. Naturally I assumed something would be done to protect his account. 24 hours later, the person was still able to log in and destroy his character and all the hard work he had put into it, and our entire guild had to sit there helpless as this occured. There's no excuse for this, I'm sorry.

I really like you guys and I'm trying to get behind you whenever I can but that was pure incompetence and lack of care. Occasional friendly chatter and a lot of fluff aren't going to do a thing when there's absolutely no willingness to look out for the best interest of your customers. Really disgusted right now.

ShieldWarr

Rank 2
ShieldWarr
Joined
27 Jan 2011
Posts
404
Location
United Kingdom
PostedMar 26, 2013 8:32 am
1.

poor management
The main reason why I have given a 1 is because GM Superman recently twisted a conversation in a thread for damage limitation rather then having a mature and precise conversation with the other player in the thread over the points he raised.
GM Superman is well known for these tactics on these forums and rather then making things better it makes things worse and only goes to show the level your GM's will stoop to, to try to derail and win an argument with total nonsense and manipulation.

I expect this to be removed / deleted, truth isn't a strong point for some people.

Flareous

Rank 4
Flareous
Joined
21 May 2009
Posts
2210
Location
United States
PostedMar 26, 2013 8:45 am
I will be talking from my corner of Aeria Games: Aeria Mobile

gave Aeria Mobile a big ol 1. used to be consisten 5's and 4's and the one 3. now its a 1.

I am a former Gamesage from the Mobile team and have recently resigned due to the changes that happened to the team, the bad management, and the poor direction of some of the games.

the changes within the team disgust me. adding new sages is always ok as games always expand. but when about 75% of the team is inactive, have no in game presence, not doing their jobs, etc., then that becomes a problem. When sages are more worries about their tags than helping in game, that is a problem. When sages are in game and every knows cause they see them posting but disappear when they get asked for help, that is a problem. When sages are online telling useless threads to stop when in other threads players are getting harassed/bullied and they dont pay attention to it, that is a problem. When sages spend more time playing other games and being on their forums than their assigned areas to help, that is a problem.

Also adding a random sage outside of applications that no one knew about to the team. THAT IS A BIG PROBLEM. they had NO forum/shoutbox presence, and no one knew of in a game or anything. a GM said they had extensive knowledge and meets the qualifications... SO basically everyone else who had better qualifications who applied got a total slap in the face. Then you guys put out a GS application but there are "special" sages who just get the position for no reason at all other than a GM said so. for EVERY sage, new and old, who ever applied for a position and went through so much to earn it, this makes us feel like all we had to do was kiss GM rearend to get a position instead of being a Good candidate.

GMs no longer give warnings... when on earth did you guys stop following protocol? Many players have had post counts as well as thread counts reduced to 1 per day without warning. When we asked for explanation, via ticket or GM attention, we dont get any. We have to complain for days publicly and get the community to notice for them to riot. If AGE is no longer giving warnings before taking action then I feel sorry for everyone.

The fake promos... telling everyone a PM is leaving and promoting Item Mall spending on their behalf then having the PM still around... your team is basically scamming the community to spend on the game that is already failing because the team is more worried about money then the longevity of the game. That in itself is wrong on all levels.

The rushed gvg events... i know you guys want money, but rushing out events and having players spam items they bought only to be ripped into glitches is bad. this has been ongoing for many events now. and the community has spoken about this issue multiple time.

With that, the poor rewards for events, you guys have started to run out of ideas. You now offer gold and soulbound items for the effort player put in by using real money. gold would be fine if you guys actually kept doing a gold shop to make it actually worth something. as for soulbound... yeah.

all in all. this is only some of the MANY issues going on in Aeria Mobile. i highly doubht anything will come of posting this. but GL AGE.

<br> Siggy and Avatar by Rabbittt :3

Killa_1112

Rank 5.1
Killa_1112
Joined
13 Aug 2008
Posts
10634
Location
United Kingdom
PostedMar 26, 2013 9:04 am
1) for Shaiya

reason

Don't even know why you bother with this poll. Look back over the last polls, see the consistency with your customer satisfaction? It is almost as if you want your business to have the worst rep of any game publisher world wide.

Nothing ever changes.

+
LedZepMan wrote:
Your management is atrocious.  

- Courtesy of the Great Avyn

ZiggyIsGrape

Rank 5.2
ZiggyIsGrape
Joined
05 Nov 2011
Posts
17829
Location
Las Vegas, Nevada; United States
PostedMar 26, 2013 9:45 am
BestOfAllNoobs wrote:
impulse 5's make me want to facedesk and then tableflip with my face still on it.  


Cool story

stickin' to my score

Innovator_

GameSage: Soldier Front 2
Innovator_
Joined
05 Jan 2012
Posts
3175
Location
United States
PostedMar 26, 2013 9:51 am
I'll go with a 2.

Things are improving for Soldier Front but the constant spamming of one particular person affects not just Soldier Front Forums but other forums. And this particular person spams pornographic images and there's really no forum sage there. I say you open up applications for forum sages because there aren't enough to monitor every forum daily. No one will forum because what if a parent walks in on them while they're on the forum and they see their child looking at that image on accident? We need more forum sages because GMs are working and sometimes they can't get to it quickly.

Communication with the GMs are better than last month now, well for the Soldier Front GameSages to GMs. GM Falcon is doing a great job managing the SF GS and he should be thanked for doing an excellent job.

I would vote 3 if I was basing it off of Soldier Front but that's not the case. I've read complaints about how Born to Fire. How it is not watched at all. Watch newer games and give Veteran PMs the game so it can launch smoothly then hand it over to a fresher PM so they can get experience.

Keep improving and your service will reach 3+ soon.

silverpelt13

Rank 2
silverpelt13
Joined
13 Jan 2011
Posts
595
Location
One of the Territories of United States
PostedMar 26, 2013 10:11 am
I put a 4 because DK Online is improving (Slowly) and Grand Fantasia is still an amazing game

It's a Strange Land here.........

TreishaSempai

Rank 4
TreishaSempai
Joined
04 Apr 2010
Posts
1771
Location
Lancaster United States
PostedMar 26, 2013 11:08 am
Voted 3. DKO has had its less-than-fair amount of issues in various areas, but it's finally starting to pick up. We're in our 2.5th/3rd month of OB and just now finally getting what I hope will be a nice content patch (fingers crossed for the Archer class at last <_>), but there are still many non-content-related issues that NEED to be fixed and cut off entirely, but are still going ignored.

On the ignoring note, if it wasn't for DKO having my heart, I would have voted a 1 simply because for the longest time, bordering on over a year now, I have seen way too many GSes from many different teams blatantly ignore the rules they are supposed to uphold, break it themselves, and even harass their fellow GSes with absolutely no repercussions. This has to stop, Aeria.

dkoot92

Rank 1
dkoot92
Joined
29 Sep 2012
Posts
291
Location
Rotterdam Netherlands
PostedMar 26, 2013 11:37 am
Voted a 5. I think people should appriciate the effort the GM's are putting in this game (+forums). Ofcourse there is space for progress, but it's going the right way. Last time I quit SF because there were so many hackers that time. Nowadays there are alot less. That's a good start.
Keep up the good work and keep enjoying why we're playing these games.

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