Author Message

MattSniper117

Rank 1
MattSniper117
Joined
24 Jul 2012
Posts
232
Location
Toronto Canada
PostedMar 11, 2013 10:15 pm

Account Suspended/Error AP

ok so i had my account suspended right after i bought 50 dollars of AP, idk what i did wrong to get my account suspended. I sent in a ticket to notify you guys about the problem and i hope i receive my AP. Please and thank you.
Advertisement

minuzaki

Rank 4
Joined
08 Mar 2010
Posts
1620
Location
Hell. Denmark
PostedMar 12, 2013 2:44 am
You were most likely suspended for security issues, Aeria is normally very paranoid if even 1 thing is suspect with your purchase (Such as first time buyers buying large amounts in AP) either way, your ticket will eventually be replied to, normally takes around 2-3 business days.

has moved to aeriagames.com/user/Ayvii

MattSniper117

Rank 1
MattSniper117
Joined
24 Jul 2012
Posts
232
Location
Toronto Canada
PostedMar 12, 2013 7:19 am
lol i actually found out the problem, i used my girlfriends credit card so i put her email down instead of the email i use on this account, no wonder it got all messed up.

minuzaki

Rank 4
Joined
08 Mar 2010
Posts
1620
Location
Hell. Denmark
PostedMar 12, 2013 7:35 am
Yep. By Aeria's standards- SUSPICIOUS. That actually happened to me one time when I used my ex's credit card. xD

has moved to aeriagames.com/user/Ayvii

MattSniper117

Rank 1
MattSniper117
Joined
24 Jul 2012
Posts
232
Location
Toronto Canada
PostedMar 12, 2013 7:36 am
what happened, did you manage to get your AP or did they send a refund?

minuzaki

Rank 4
Joined
08 Mar 2010
Posts
1620
Location
Hell. Denmark
PostedMar 12, 2013 7:55 am
AP is not refunded, they just simply unsuspended my account.

has moved to aeriagames.com/user/Ayvii

MattSniper117

Rank 1
MattSniper117
Joined
24 Jul 2012
Posts
232
Location
Toronto Canada
PostedMar 12, 2013 7:57 am
so they didn't even give you your AP, you got robbed?

minuzaki

Rank 4
Joined
08 Mar 2010
Posts
1620
Location
Hell. Denmark
PostedMar 12, 2013 7:58 am
They gave me the AP. o-o

has moved to aeriagames.com/user/Ayvii

iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedMar 12, 2013 8:41 am
Bought AP doesn't get refunded. If your order didn't go through, you can take back the order depending on the payment method, but this is done through the payment service and not through Aeria. AP suspension =/= order didn't go through though.

AP suspension doesn't mean you didn't get the AP. You bought and acquired the AP, you just can't spend it or buy more while your AP is suspended. Once Billing had a look at your ticket and resolved the issue for you, the suspension will be lifted and you can spend the AP you already bought.

MattSniper117

Rank 1
MattSniper117
Joined
24 Jul 2012
Posts
232
Location
Toronto Canada
PostedMar 12, 2013 1:01 pm
ahh aight thanks, my suspension has been lifted, so thanks guys =)
Display posts from previous:   Sort by: