Author Message

xsaomix

Rank 0
xsaomix
Joined
15 Aug 2011
Posts
65
Location
United States
PostedMar 02, 2013 9:29 am

Help me Help a Friend!

Download Issue
A friend of mine is trying to download the game. She has tried multiple times with no success! Seems she keeps getting the same errors each time.

What can I suggest to help her with her problem? As i am completely clueless as to what it might be.

Thanks for your time.

PS. Here are some screen shots of the errors



And this


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filipvarga

GameSage: DK Online
filipvarga
Joined
06 Dec 2008
Posts
2565
Location
Porec Croatia
PostedMar 02, 2013 10:07 am
You can try the Manual Patch.

Giovanna_X

GameSage: DK Online
Giovanna_X
Joined
23 Mar 2008
Posts
3609
Location
Carpe Noctem! United States
PostedMar 02, 2013 10:09 am

xsaomix

Rank 0
xsaomix
Joined
15 Aug 2011
Posts
65
Location
United States
PostedMar 02, 2013 10:16 am
Thanks i will pass it on, much appreciated!!

xsaomix

Rank 0
xsaomix
Joined
15 Aug 2011
Posts
65
Location
United States
PostedMar 02, 2013 12:48 pm
Okay even more lost now! She tried to download IE9 with windows vista service pk 2 operating system. But she is still getting the error " invalid service pack installed"

This is soo weird o.0 She really wants to join DKO community, but this is making it impossible.

Any information would be appreciated, thanks so much.


Edit:

The manual patch download no longer works. Something about limits and google. Sad


Update:
We've had a suggestion to check if she had the latest C++ libraries and latest .NET Framework. I will let you know if it works for her.

In meantime here is information my guildmate Kapi provided for us .. hope this can be of help to you!

Link for C++ Libraries : http://www.microsoft.com/en-us/download/details.aspx?id=5555
Note: Be sure to check your operating system x64 or x86 (32bit) the above link is for 32bit operating system

Link for .Net Framework : http://www.microsoft.com/en-us/download/details.aspx?id=17851

Giovanna_X

GameSage: DK Online
Giovanna_X
Joined
23 Mar 2008
Posts
3609
Location
Carpe Noctem! United States
PostedMar 02, 2013 5:17 pm
I've called this to Staff attention.

GMDropkick

GameMaster: USA
GMDropkick
Joined
24 Jun 2009
Posts
1275
Location
United States
PostedMar 02, 2013 5:54 pm
Hello xsaomix,

We have a list of possible solutions for your friend. However, we may need to collect her computer information. Please have her use Contact Us
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