How would you rate Aeria Games Service?

5 (Excellent)
12%49 Votes
4
12%50 Votes
3
18%70 Votes
2
14%56 Votes
1 (Poor)
41%162 Votes
Total Votes :: 387 Votes
Author Message

icemophete

Elite Founder: Scarlet Blade
Joined
08 May 2010
Posts
2412
Location
Kingsland United States
PostedMar 01, 2013 10:40 am
ShieldWarr wrote:
Voted a 1, you dont deserve any better.

Constantly blaming customers for faults made by GM's

Lack if communication or interaction from PM/GM teams even though you make thousands per week off your customers.

lack of staff

lack of morales, supporting and encouraging gambling on item mall

GREED

lack of vision

quite happy to sit back and take peoples money but provides a very very poor service back ion return

DONT ACT ON FEEDBACK

never actually listen

provides the cheapest lowest services in turn for highly priced game

free to make a character NOT free to play

and the biggest one....LACK OF SHAME !!!!  


I voted 1 for the same reason as above for Shayia
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billdoor

Rank 5.1
billdoor
Joined
05 Aug 2008
Posts
6418
Location
Foldereid Norway
PostedMar 01, 2013 3:31 pm
I'll be generous.

2.

Shaiya ticket flood seeming to be back under control = good (although yet to see the impact on handling time from the last EOM)

GMs starting to do Shaiya Events again = good

Shaiya server stability more or less back to its old pre-merge self = good

GM/PM presence on Shaiya forums = slightly better (more frequent, but still has vast room for improving).

Shaiya GS team = bad (and by that, I mean the poor management of it and the squandering of the greatest testing and feedback resource Aeria ever had).

Nontradable Perfect Lapisia = Worst idea ever and yet another opportunity for scammers to exploit people who trust their fellow 'players' too much. Why this has not been rectified with a patch request to Nexon already AND patched in is beyond me.

SeasonsEnd/MadManMoon/Uigeadail - retired from Shaiya as of May 10th 2014.

filipvarga

GameSage: DK Online
filipvarga
Joined
06 Dec 2008
Posts
2565
Location
Porec Croatia
PostedMar 01, 2013 3:45 pm
Just going to say this: Low ratings because you're not satisfied with a game cannot be a accurate vote.
Aeria is offering many games for all types of players, so to cast an accurate vote you should try some other games aswell and see if the problem you're having with one game, happens in other games aswell.

djodjo57

Rank 5
djodjo57
Joined
18 May 2009
Posts
4070
Location
France
PostedMar 01, 2013 4:53 pm
filipvarga wrote:
Just going to say this: Low ratings because you're not satisfied with a game cannot be a accurate vote.
Aeria is offering many games for all types of players, so to cast an accurate vote you should try some other games aswell and see if the problem you're having with one game, happens in other games aswell.  

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The overall score of this poll, as well as a summary of the comments posted will be given to management.  


- problem on the game, x cus of
y cus of
z cus of

- better rt answers on the game a/b/c

- sugestions for the games e/f/g >

etc etc etc

splasher__

Rank 5.1
splasher__
Joined
02 Feb 2009
Posts
9835
Location
Finland
PostedMar 01, 2013 5:20 pm
ihaspancaikmix wrote:
Aeriagames is a very good company, in good standing. This company, one of the best I've known, is very good with customer service, and currently, is a little bit late with the updates. Soldier front has not had it's monthly update and it was postponed for a week. Aeriagames has taken very good care with the ijji games, and it is doing great, aeria has produced promotions for soldier front which have surpassed Ijji's.  

This guy deserves an AP prize.

starkingdom

Rank 2
starkingdom
Joined
02 Jun 2008
Posts
403
Location
starkingdom realms United States
PostedMar 01, 2013 5:37 pm
great has always

cmstache

Rank 3
cmstache
Joined
27 Mar 2011
Posts
1333
Location
Greensboro United States
PostedMar 01, 2013 6:12 pm
filipvarga wrote:
Just going to say this: Low ratings because you're not satisfied with a game cannot be a accurate vote.
Aeria is offering many games for all types of players, so to cast an accurate vote you should try some other games aswell and see if the problem you're having with one game, happens in other games aswell.  



Granted, there's some truth to this, but if you look at most of the comments you see they almost all have to due with bad management issues, not the games themselves. on top of that, most scores in the poll SHOULD be either 2-4. The fast that 1-2 has more than anything should raise an eyebrow. That includes player not commenting. to make it further worse 1/5 has 117 pollers in it, 3-5 COMBINED has 117 pollers. That's should be a slap in the face to ANY company, even Aeria. That is, however, requiring Aeria to notice, which I doubt happened. Hopefully, my pointing this out helps as I really don't want my games to go bye bye.

Rakune

Rank 0
Joined
27 Aug 2011
Posts
36
Location
United States
PostedMar 01, 2013 6:50 pm
I would have have to say the gms are over worked in all aeria games , I play only shaiya and the support is poor , tickets take weeks to be done, ap doesn't go in for 3-5days and by then the teirs are often over, and you either hack or you die even after spending 1000$ a month to get uber a hacker still can kill you and laugh about it and not even spend any $ on the game they just hack the stats and whatever in, then theres the new perfic lapisa that cant be traded wasn't a very good idea as scammers love these im sure the gms spend days just on those tickets not that they can do anything about it, nvm all the new nontradable stuffs , idk what the new management is thinking but 99% of ap teir items is traded in the game,if they make everything non tradeable theres no reason to keep buying ap after the gear is done, they still have done nothing to fix the pagans/mages im atm in full linked 79gear and at most I hit the dwater alters for 777 its lvl what 46sh?? im 80 should be able to one hit the thing if not silenced. the sins/rangers still lure you into the vails and no kill zones and take ss and have you baned for going near the guards, they still heal in the vails using a terrain feature or hide behind it also using a terrain feature, people kick from raids if you use rems >< thought the idea of buying ap and rems is to use them in pvp??? same for the new coustums

ps forgive the spelling lol I know I suck at it XD

beezubeezu

Rank 0
beezubeezu
Joined
19 Feb 2013
Posts
84
Location
Canada
PostedMar 01, 2013 7:02 pm
I checked out some Aeria games a couple of years ago, but I didn't end up playing them (ie: I was just browsing, I wasn't really a regular player). I have now returned as a new player to Eden Eternal.

I can't vote on the poll because I have not been around here for long enough.
I don't think that a number rating is an accurate representation of any customer's opinion. I have no idea why you even decided to bother asking for a number. Really? You think stuff like this boils down to a number? This isn't grade school.

If I were to compare the game I was playing before (and its publisher) to Aeria and Eden Eternal, I have to say that I am impressed so far and that EE/AGE is much better. However, this is because the other publisher and game turned into something beyond terrible.

Although it is good to know you want to collect customer feedback, I have some doubt after reading how you ask for feedback in this manner all the time. As a consumer, that is like saying "We don't know what we're doing." to me. It makes it sound/look like you ask for this because you don't know what to do, and just want to look like you know what you're talking about. If you need to have people tell you how to do your job all the time about every little thing, that's a bit of a problem.

Like:


  • The games are more true "Free to Play" than others (in comparison to others I have played).
  • When it comes to Eden Eternal, most new content and features that are introduced make sense and do not break the game. It appears Eden Eternal is updated regularly with new content.
  • The security features that are currently present. Keep it up.
  • Aeria Ignite is quite nifty.


Dislike:


  • Still too much focus on Aeria Points (the concept of Pay-To-Win). Pay-To-Win != a true meaning of Free-To-Play (not sure why the acronym was linked... Sorry about that)
  • Some of your games (ie: Lime Odyssey) appear to be completely ignored and abandoned.
  • Lots of controversial issues in the past. And they're not little things either. I'm sure you know what I'm talking about. You know it's bad when a new player researching about the games sees a lot of records of this stuff. These problems make me question the relationship you have with your customers, along with your principles.
  • Lack of Official Aeria Staff presence overall (CSR, GM, PM, etc.). I've never seen a publisher with such a high focus on community volunteers. I am impressed by members of the GS team that I've seen (for Eden Eternal). It looks like they all have good character and know their stuff (they don't just say something for the sake of saying something and actually get involved). Unfortunately, it appears that you rely too much on community volunteers to do part of the GM team's work, and that's just wrong (and disorganized). This includes stuff like events.



The following is a list of my general concerns. As I said earlier, I have not been around with AG for long, so don't think of this list as additions to my dislike list. Think of this as a list of stuff that I hope isn't a concern/ stuff I don't want to see become a major issue when they're very easy to fix or prevent if you act and listen.

  • Bugs. Especially if they've been around for a long time and/or are game-breaking (major bugs, bugs that can be exploited, etc.)
  • How TOS violations are handled. This is serious. Things such as harassment and inappropriate behaviour should not be treated like nothing. I hope you're not the kind of people who pull the "we prefer to educate our community and hope that everyone can work to improve this together" garbage because that's a lie and an excuse for why a company is unprofessional. Be professional!
  • How tickets are handled in general. (response time, if something is actually being done, how long it takes to resolve a problem, etc.)
  • Being able to maintain and keep servers stable effectively.

GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedMar 01, 2013 7:55 pm
beezubeezu wrote:
Some of your games (ie: Lime Odyssey) appear to be completely ignored and abandoned.  


You should come check out Lime Odyssey's forums recently Very Happy

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