I checked out some Aeria games a couple of years ago, but I didn't end up playing them (ie: I was just browsing, I wasn't really a regular player). I have now returned as a new player to Eden Eternal.
I can't vote on the poll because I have not been around here for long enough.
I don't think that a number rating is an accurate representation of any customer's opinion. I have no idea why you even decided to bother asking for a number. Really? You think stuff like this boils down to a number? This isn't grade school.
If I were to compare the game I was playing before (and its publisher) to Aeria and Eden Eternal, I have to say that I am impressed so far and that EE/AGE is much better. However, this is because the other publisher and game turned into something beyond terrible.
Although it is good to know you want to collect customer feedback, I have some doubt after reading how you ask for feedback in this manner all the time. As a consumer, that is like saying "We don't know what we're doing." to me. It makes it sound/look like you ask for this because you don't know what to do, and just want to look like you know what you're talking about. If you need to have people tell you how to do your job all the time about every little thing, that's a bit of a problem.
- The games are more true "Free to Play" than others (in comparison to others I have played).
- When it comes to Eden Eternal, most new content and features that are introduced make sense and do not break the game. It appears Eden Eternal is updated regularly with new content.
- The security features that are currently present. Keep it up.
- Aeria Ignite is quite nifty.
- Still too much focus on Aeria Points (the concept of Pay-To-Win). Pay-To-Win != a true meaning of Free-To-Play (not sure why the acronym was linked... Sorry about that)
- Some of your games (ie: Lime Odyssey) appear to be completely ignored and abandoned.
- Lots of controversial issues in the past. And they're not little things either. I'm sure you know what I'm talking about. You know it's bad when a new player researching about the games sees a lot of records of this stuff. These problems make me question the relationship you have with your customers, along with your principles.
- Lack of Official Aeria Staff presence overall (CSR, GM, PM, etc.). I've never seen a publisher with such a high focus on community volunteers. I am impressed by members of the GS team that I've seen (for Eden Eternal). It looks like they all have good character and know their stuff (they don't just say something for the sake of saying something and actually get involved). Unfortunately, it appears that you rely too much on community volunteers to do part of the GM team's work, and that's just wrong (and disorganized). This includes stuff like events.
The following is a list of my general concerns. As I said earlier, I have not been around with AG for long, so don't think of this list as additions to my dislike list. Think of this as a list of stuff that I hope isn't a concern/ stuff I don't want to see become a major issue when they're very easy to fix or prevent if you act and listen.
- Bugs. Especially if they've been around for a long time and/or are game-breaking (major bugs, bugs that can be exploited, etc.)
- How TOS violations are handled. This is serious. Things such as harassment and inappropriate behaviour should not be treated like nothing. I hope you're not the kind of people who pull the "we prefer to educate our community and hope that everyone can work to improve this together" garbage because that's a lie and an excuse for why a company is unprofessional. Be professional!
- How tickets are handled in general. (response time, if something is actually being done, how long it takes to resolve a problem, etc.)
- Being able to maintain and keep servers stable effectively.