I gave it a 4.
I know the gm and gs team try, although there's so much to get done.
The reason why it's not a 5 is because it seems almost every game aeriagames has is just repetition of others, with slight differences. Even the storylines are predictable and the games are predictable. Even some old and recent games have bugs, which should stay in betas and testing servers.
To get a 5, I supposed the best thing aeria could do is have a game I can truly get lost in. Something unique, fun, funny, keeps me on my toes, and much more. I want a game I can truly get lost in, not just copies of everything else that's been done. It seems an impossible goal, but I am sure aeria can do it.
The strategy games are easy, fps are predictable with too many hackers due to their lack of talent so resort to hacking (only way I can explain so many fps hackers are lack of talent, which is respectful way of saying it), rpg games along with most of the others are just copies of the same games which gets boring fast, a lot of bugs all around in released games, and much more. Do something or even make/find a game that enthralls a player and challenges them all around but makes it fun, funny, exciting, and more. Great customer service as long as you don't become like crappy EA and so much potential, but potential seems lost.....
lol you voted a 4 cus u believe tha GMs and GSs are trying...Oberonu, you have faith in these people more than a worshiper cleric believes in God.
or cos you're just a GS..lol
here's a thing, nearly 730 days ago (2 years) , less or more, a stupid person decided to fix the DWO causing the whole server to fall in lag and crashs, yet we still in the same ...thing.
how funny, I don't think that there are actually GMs so they can "try" ..lol
ehh poor me, I wish I had as much faith as yours.
GS's not so much for shaiya at least.
The problem is and always will be Aerias business model of getting as much money as quickly and as efficiently as possibly putting customer service second. The GMs genuinely care for the most part but the company they work from is really a load of horse s***.
Money > Customer service. Its why no action is ever taken despite what people say, minimal effort for maximum profit with no regard for the middle.
On shaiya at least, the GMs will try and cushion the blow but to little effect, its not their fault they are understaffed and overworked with more problems than they can handle probably worth more than Aeria is paying them. That said there are ways the teams can improve their communication with the community if nothing else that would require mere moments of time.
To quote Avyn, its like yelling at a waitress because the restaurant you are eating at is out of steak, she doesn't order the steak, she doesn't deliver the steak, all she does is takes the steak from the kitchen to your table.
Do not mistake me for defending Aeria, i do not, but the GMs are not the ones at fault.