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arunakip

Rank 0
Joined
03 Feb 2010
Posts
28
Location
Malaysia
PostedFeb 26, 2013 5:19 pm

rant thread is this what support reality is?

omg such a wimp reply==
Hello Digimon Master, Thank you for contacting us. Please review the options below for answers to the most common problems currently happening in this game. 1) "ID/Password must be 2 characters" or "Accept the License Agreement": This issue is being investigated, however you will be able to log in if you use your Aeria account name and password instead of your email address. You can view your account name in the upper right corner when you are logged in to your account on the website.Forum Post: http://www.aeriagames.com/forums/en/viewtopic.php?t=1907455 2) Errors with connecting to game, loading screen crashes/freezing, or lag: We are working with the developers to resolve these issues and will inform the community when we have a solution. We ask for your patience while this is addressed. 3) "Failed to connect to server" or similar message: Every Tuesday from 8pm to 1am Pacific Time (GMT-Cool the server will be unavailable to players. You can find out more about maintenance here: http://www.aeriagames.com/forums/en/viewtopic.php?t=1910547 Also, if the login server/game server crashes, you will see this. We will report this to the developers as soon as the issue is made known and get the game up as soon as possible. Please see the post regarding server instability here: http://www.aeriagames.com/forums/en/viewtopic.php?t=1908341 4) "Purchase could not be completed" This issue is primarily affecting users who have special characters in their account name, like "$", "_", ".",etc. These characters are not allowed on Joymax servers, so it is causing an issue with the billing flow. We are working to resolve this as soon as possible. 5) Cross PromotionThe cross promotion for Digimon Masters with Grand Fantasia/Eden Eternal is currently running from February 19th, 2013 - March 6th 2013. Please be aware that all account payouts will be made within 5-7 days of the end of the event (March 6th, 2013). Thank you for your participation.More information can be found using the following links:Grand Fantasia: http://grandfantasia.aeriagames.com/news/69823/free-promotional-grand-fantasia-itemsEden Eternal: http://edeneternal.aeriagames.com/news/69821/free-promotional-eden-eternal-items This should cover most issues you will encounter. If you have any additional questions or your issue was not listed here, please feel free to reply to this message. Thank you,Team Aeria

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None of the issues related TO MY ISSUES FFS PLEASE BE A PRO
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GM_Hadouken

GameMaster: USA
Joined
09 Aug 2011
Posts
1810
Location
Aeria Games, CA United States
PostedFeb 26, 2013 6:27 pm

Re: rant thread is this what support reality is?

omg such a wimp reply==
arunakip wrote:
If you have any additional questions or your issue was not listed here, please feel free to reply to this message.
Thank you,
Team Aeria
 

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