Author Message

GM_Hadouken

GameMaster: USA
Joined
09 Aug 2011
Posts
1810
Location
Aeria Games, CA United States
PostedFeb 25, 2013 1:06 pm

[DMUS] How to report a bug, issue, or suggestion

Please view this before creating a new post


Hello everyone!

We have been working with the developers to streamline the process of answering your questions and bug reports.

To assist us in this, please use the following format to report an issue:


 
Please provide the following information in a new post on this thread
- User Account:
- Server Name:
- Tamer Name:
- Issue Summary:  

 
Submitting a Ticket

  • Create a support ticket
  • Select a subcategory for your issue (Report behavior, missed promo, or other)
  • Select "Ignite" for the game
  • Attach a screen shot of your issue if you are reporting one (Don't know how?)


If you need to provide detailed support info/asked for more information

  • Select "Feedback" from the far right drop menu (looks like a cog)
  • Type in the details and click "Report an Issue" THEN submit.
    - This will create a zip file on your desktop with the relevant files.
  • Attach this folder to an email reply you receive regarding your ticket
 

 
System Requirements
To enjoy the Digimon Masters properly, your system should meet the following requirements:

CPU: Dual core and higher
RAM: 1G and more /
VGA: Geforce 7600GS, Radeon 9550 and higher
OS: XP
HDD space: 10G and higher
DirectX ver.: 9.0c

However, the game can be run even at lower specifications. The minimum requirements to run the Digimon Masters are as follows:

CPU: Pentium4 and higher
RAM: 256MB and more
VGA: Geforce 5200FX and higher or Radeon X600 and higher
OS: XP
HDD space: 1G and higher
DirectX ver.: 9.0c

Please note that if your system meets the minimum requirements, it may cause lag or you may not enjoy the game contents properly.
 
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Burakku_Enzeru

Rank 0
Joined
20 Jan 2008
Posts
1
Location
Dorado United States
PostedFeb 25, 2013 1:43 pm

Bugs/Other

Bugs/Pther
- User Account: burakku_enzeru
- Server Name:Seraphimon
- Tamer Name: Gillon/Yoske/Any of the charaters account
- Issue Summary:
Can't Cash Shop. They say its because joy max servers don't recognize the _ on user names.
Also Very Very Slow teleports. Sometimes I see stacks of people just waiting to be teleported. There are also crashes or the game just freezes up in load screens.

mstyper

Rank 0
Joined
15 Dec 2012
Posts
1
Location
Australia
PostedFeb 25, 2013 1:57 pm
-mstyper
-sepharimon
-miloboy
-Every time i log in, the game just stops, and it logs me out immediately saying "Server is disconnected" or it will come under the list of "not responding" also, i find it too hard to run around clicking buttons, it would be much easier if there was a wasd/up down left right system... and last but not least, i find it way to hard to find mercinary eggs, i dont know if i am looking right but please make that easier.

justine_puppet

Rank 0
justine_puppet
Joined
23 Feb 2013
Posts
9
Location
Zamboanga City Philippines
PostedFeb 25, 2013 2:08 pm

Help !!

- User Account: justine_puppet
- Server Name: seraphimon
- Tamer Name: iiMkiddo & iiMPuppet
- Issue Summary: my tamer was stuck in small forest trail ..

Keval.

Rank 0
Keval.
Joined
30 May 2012
Posts
6
Location
Peru
PostedFeb 25, 2013 2:10 pm
- User Account: Keval.
- Server Name: Seraphimon
- Tamer Name: Keval
- Issue Summary: Everytime when I enter to a portal i get stuck at the loading screen. When this first happened I had to close the game and open it again, it worked but now it doesn't. I can't play since yesterday morning.

necrophile

Rank 0
Joined
18 Jun 2008
Posts
5
Location
malabon Philippines
PostedFeb 25, 2013 2:23 pm
User Account: necrophile
- Server Name: Seraphimon
- Tamer Name: yota
- Issue Summary: for the 1st time i played the game but when i enter to the portal i stuck to loading page....

Kazuma0

Rank 0
Kazuma0
Joined
03 Jan 2010
Posts
78
Location
Sweden
PostedFeb 25, 2013 2:43 pm
- User Account: Kazuma0
- Server Name: Seraphimon
- Tamer Name: Kazuma0
- Issue Summary: ever sins i started to play the game its been crashing when every i enter a protal and get to the loading screen same when i try to loggin it somtime's crash just when the loading screen show that its done also somtime's i get a cant connect to server messege after clicking on loggin. this is just some of the problems but thy all follow the same pattern its not that the game is slow thos ( 15 minuts all in all ) time's that i where able to loggin befor the game would crash.

well hope this will help the guys in joymax to fix the problems.

Kazuma0

GM_Hadouken

GameMaster: USA
Joined
09 Aug 2011
Posts
1810
Location
Aeria Games, CA United States
PostedFeb 25, 2013 2:49 pm
@Kazuma0, necrophile, Keval., justine_puppet, mstyper, Burakku_Enzeru:

We should be getting a fix for the connection error with tonight's maintenance

@mstyper: We will pass on the request for WASD, we've seen that one around a bit

@anyone with the "special character issue" - we have reported this issue and will let you know when we get a reply.

death1718

Rank 0
Joined
08 Feb 2011
Posts
1
Location
United States
PostedFeb 25, 2013 4:13 pm

Bugs

bugs i have seen so far in the game
- User Account: Death1718
- Server Name: Seraphimon
- Tamer Name: Tydeus

So i have seen a few bug so far in the 6-7 hours i have played so far

1. when logining in ur loading screen like to freeze and the say the game is not responding same goes for when going to differnt zone the loading screen like to cause the game to crash and say it not responding

2. when upon logging in the game there is a chance the keys not responding which cause the user to relog several time to fix so that they respond

i will post more as i find them but if you fix these it will make the game a bit more enjoyable

dinodiaz23

Rank 0
Joined
22 Feb 2013
Posts
8
Location
United States
PostedFeb 25, 2013 4:16 pm

help me please

when i open the launcher they sead this
launcher updated . please restar the launcher
how do i restart the launcher?? some one help me please
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