i just got another reply:
2013-03-09 19:03:08 Response from Team Aeria
Dear erwinhier, Thank you for contacting us! The promotion you are referring to has not been paid out yet. Please be patient while we organize all of the players who qualified for the promotion and perform a proper payout for it. The thread still states that the promotion is processing which means it's still being paid out. Once it is finished, it will say that it is paid out. Thank you for your patience and understanding. Regards, Action Team
the communication between these guys is rather dissapointing.