Author Message

RosK14

Rank 0
Joined
19 Feb 2013
Posts
2
Location
Israel
PostedFeb 20, 2013 7:18 am

Problem in installing aeria ignite

My friend has a problem: "When i'm trying to download aeria ignite i have this problem" :
please help me !! Crying or Very sad Crying or Very sad



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GM_Hadouken

GameMaster: USA
Joined
09 Aug 2011
Posts
1810
Location
Aeria Games, CA United States
PostedFeb 20, 2013 10:07 am
Try this:

1. Completely exit and the Aeria Ignite client to trigger any necessary updates.

2. Make sure your version of windows is up to date, as this can cause issues with opening Ignite. You can find out more through your windows update software.

3. Update your flash player and clear cookies/cache on Internet Explorer (even if you do not normally use it to browse the internet).

4. Delete the following folder (hidden, enable viewing hidden files in order to be able to locate it): C:\ProgramData\Aeria Games\Ignite\Data

5. Re launch Ignite

If those steps do not work:

6. Uninstall Ignite through your add/remove programs feature

7. Go to and delete the following folders if they are still there (default directories listed):

C:\Program Files\Aeria Games\Ignite
C:\ProgramData\Aeria Games\Ignite

8. Reinstall Aeria Ignite with the latest version provided on our website
You can find the link here: www.aeriagames.com/playnow/ignite

If this doesn't work, send us a ticket here

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