1. Completely exit and the Aeria Ignite client to trigger any necessary updates.
2. Make sure your version of windows is up to date, as this can cause issues with opening Ignite. You can find out more through your windows update software.
3. Update your flash player and clear cookies/cache on Internet Explorer (even if you do not normally use it to browse the internet).
4. Delete the following folder (hidden, enable viewing hidden files in order to be able to locate it): C:\ProgramData\Aeria Games\Ignite\Data
5. Re launch Ignite
If those steps do not work:
6. Uninstall Ignite through your add/remove programs feature
7. Go to and delete the following folders if they are still there (default directories listed):
C:\Program Files\Aeria Games\Ignite
8. Reinstall Aeria Ignite with the latest version provided on our website
You can find the link here: www.aeriagames.com/playnow/ignite
If this doesn't work, send us a ticket here