It's not that I disapprove of a wait time, I understand security concerns and the like.
However the problem is, I was enticed to purchased said Aeria Points to spend them for the event here in DWO, for the custom teir 4 weapon. Had the event not been around, I surely would have been disinclined to purchase.
The fact that I will not qualify for the promotion is not the major issue however. It's the poor communication involved. Not a single message in game to remind first time buyers that there is a waiting period, nor mention of a waiting period on the purchase screen.
Who should I take this up with?
The problem with this is that Aeria really isn't at fault here. They're not entitled to tell first-time spenders (or any players, for that matter) that they have to wait some time after purchasing AP before they can use it. There's a good amount of work that goes into getting everything ready so that you can spend your AP, since buying AP for the first time is probably like opening up a new bank account. First-time spenders are expected to know that there will be a waiting period.
Also, most people here tend to buy AP early or on the first/second day of a promo so that they can get what they want without issues (at least until they're paid out). I'm sorry, but if you waited until the last minute/day to get AP, and failed to learn that there's a waiting period for first-time spenders beforehand, that's on you. Aeria can't be held responsible for it.
P.S. I saw your edit and apologize for not noticing it sooner. However, the fact still remains that Aeria isn't going to tell every player that there's a waiting period if they don't want to.