New GM is useless.
Should be obvious after 2 years that whenever we get new GM, none of them are better or worse than previous GM.
New GS probably the same too.
After 2 years cycling many GS, you would think there would be one that can improve Aeria's standard of DWO for the better. If Pan couldn't do it after so far, doubt any random new GS can.
Ban is pretty much never permanent on DWO. There's no secret about it at this point, you probably just need to write how much AP you had spend, and how much AP you are going to spend in your ban appeal. It's more about the company policy than having GM/GS on the job in this case (botting / altfarm / forcelag / whatever).
I can fix this game in 1 suggestion
Give this game to a better publishing company
^This is probably the best suggestion to 'fix' the game.
But of course, KOEI and Aeria seem to enjoy their partnership for the past 2 years, so not likely to happen I think.
The problem is GM/PM have little control over most things..
Granted Vert can request content from Koei but they have to justify it to Koei.
And Koei seem to be set on how they release content.
The crash/lag bug is so far broken it requires a clean install of the server... (idk y they don't do it however)
Advertising is down to a different Aeria Department
The main site also a different department.
Only things i'm sure GMs control and honestly need to improve on are
Events in game and out
Payouts .. Yes the codes are complicated.. but we made them a tool.. so idk how they are messing it up
SD,CP,SM it's not hard to set these up so no idea why it keeps going so wrong.. must be an input area that is conflicting with the automated system
I can't go into detail on somethings.. but Aeria do need to take more care of this game..
If I ever get a chance to have a long chat with Vert, I will!
I currently have a few complaints that are slowly being escalated through the company. So I will also continue there and see where it leads.
did I miss anything?
PM me if you have a serious issue you would like brought to Verts attention.