Author Message

rinoyuna

Rank 0
Joined
03 Jun 2011
Posts
3
Location
Philippines
PostedFeb 17, 2013 3:38 am

Ticket still Unopened

Ticket for Billing
Hi,

I made a purchase of AP to take part on the EE Golden Week Tiered event,
as of now I still can't spend the AP I bought due to the Error 99. I already sent a ticket yesterday and it still remains unopened. Please help to assist so I will be able to enjoy the Tiered Event.

Ticket # : 9253713

Thanks
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GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedFeb 17, 2013 4:05 am
Hi rinoyuna,

Looks like your ticket is under the 48 hour mark for response time in Billing. I'm sure our billing team will be resolving your ticket before long as you are very close to the top of the queue for them.

Unfortunately as it is currently 2am in California at this time, it will have to wait until the team comes in and can begin resolving tickets once more. If your ticket is not resolved in the next 24 hours or excludes you from the time period of the "Golden Week Tiered" event, contact your GM team and they will make sure you receive your AP and are included in the event.

~Paladin

rinoyuna

Rank 0
Joined
03 Jun 2011
Posts
3
Location
Philippines
PostedFeb 17, 2013 4:16 am
Wow! Can I really ask for that? Thanks! Will try contacting them.
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