First offtopicness: Avyn, I didn't realize you could move that way. My fav is the one in the back by the sink. I don't mean to be a critic, but you're a bit stiff. With practice you'll get looser. Come down here to New Orleans and we'll show you how to really do it right.
ashstaff29, if you're referring to Shaiya, I completely agree. Half the joy of creating a character was the ability to customize it with mix and match abilities. It gave a sense of personal (semi) individuality. Now that it's been taken away, creating a new character seems so... blah... and cloned.
I understand that appearance change scrolls are avalable through the free loot box on Aeria Ignite, but it doesn't work for everyone. :/ I feel and share your frustration in the matter.