Walter2 wrote:

I am tired of listen this, so WHAT GMS CAN DO?, everytime community ask for some, the answer is GMS cant,

Think of GMs as Customer Service.

The GMs handle tickets, host events, test patches, report bugs, manage the GS system, monitor lots of stuff.

Walter2 wrote:

Im sure more then 1 person, tried report someone using those scrolls, i have alot of pics and videos, and i saw some pics in this post too, then why everyweek we see same ppl same problem, I talked with some GS, and they didnt come for DCS or MCS anymore cause their job and effort is for nothing, u and anothers one report ppl and nothing there not point report.

Still seeing people walk around after being reported multiple times does NOT mean that tickets get automated responses.
Yes, you get the same message sent to different tickets most of the time, yes some people do not get (visibly) punished but NO, this does not mean that there is some sort of bot opening, responding and closing tickets.

Forum.Troll wrote:

We don't need to be told what has happened to the person that we have reported. Anyone can see it with their own eyes. If there is a hacker or a botter that was reported over and over, and they are still here more then a month later or in some cases even a year later, that says it all. A GM may very well look at our RTs, but when you get the same EXACT answer to every ticket I would consider that automated. And we know how much they love copy and paste around here, look at the EX-Rogue.

1. Ex-Rogue is not copy + pasted by the GMs.

2. Automated means that it is done automatically, which it isn't, so therefore they are not automated responses, just pre-fabricated messages that serve a pretty general purpose; to inform the player that it will be/has been checked out.

Dark.Marty wrote:

If GMs get the same kind of RTs over and over,....... one would think one of them would come to either one of the CSes and do some ad-hoc management.

That is something we wish to see as well, but I think that is eventually up to the management team (not sure). We have asked for it before

JentealX wrote:

To SPEEDY: 1. It is not the GMs job to remove scrolls, that is up to the Developers. Respond: and They have no control over item mall and ap stuff too? Why even bother taking feed back and still releasing and selling stuff like roe and pgb for example despite the massive dislike?

Yes they do have control over the Web Item Mall.
Not having control != following a different sales strategy.

There is absolutely no reason why every class should have the skills of another. I have disagreed with the scrolls since day one. I for one would not be unhappy if they took the scrolls out altogether and replaced them with some other sort of item that would be useful. At the very least though they should disable them for pvp, in pvp its just downright obnoxious. But this has all been mentioned before and nothing has changed.

Pimorez wrote:

Walter2 wrote: I am tired of listen this, so WHAT GMS CAN DO?, everytime community ask for some, the answer is GMS cant,   Think of GMs as Customer Service. The GMs handle tickets, host events, test patches, report bugs, manage the GS system, monitor lots of stuff. Then they are 1 super terrible Customer Service! unless you think they doing a wonderful job leading this game downhill. Sure the devs have a huge part in this, AGE still have some control as well (item mall, god stones, sales, marketing, enforcement, customer support etc all are terrible) Walter2 wrote: Im sure more then 1 person, tried report someone using those scrolls, i have alot of pics and videos, and i saw some pics in this post too, then why everyweek we see same ppl same problem, I talked with some GS, and they didnt come for DCS or MCS anymore cause their job and effort is for nothing, u and anothers one report ppl and nothing there not point report.   Still seeing people walk around after being reported multiple times does NOT mean that tickets get automated responses. Yes, you get the same message sent to different tickets most of the time, yes some people do not get (visibly) punished but NO, this does not mean that there is some sort of bot opening, responding and closing tickets. Your only guessing here, the fact is we all see them cheaters still roaming around. How many times must we report to get them off the game? Whatever happened to 1st ban, 2nd ban, 3rd ban and so on. Sorry but I totally disagree with you. Forum.Troll wrote: We don't need to be told what has happened to the person that we have reported. Anyone can see it with their own eyes. If there is a hacker or a botter that was reported over and over, and they are still here more then a month later or in some cases even a year later, that says it all. A GM may very well look at our RTs, but when you get the same EXACT answer to every ticket I would consider that automated. And we know how much they love copy and paste around here, look at the EX-Rogue.   1. Ex-Rogue is not copy + pasted by the GMs. Ok, so they are just recolored happy? just like the pet, armors, icon etc 2. Automated means that it is done automatically, which it isn't, so therefore they are not automated responses, just pre-fabricated messages that serve a pretty general purpose; to inform the player that it will be/has been checked out. This need to be change, a little bit more information would be better. We do not want to hear "thank you for your feed back bla bla bla" Dark.Marty wrote: If GMs get the same kind of RTs over and over,....... one would think one of them would come to either one of the CSes and do some ad-hoc management.   That is something we wish to see as well, but I think that is eventually up to the management team (not sure). We have asked for it before The GSes that showed up to siege don't even know what to do. Last siege you only hear them screaming "who is using these sleep scrolls?" yea right, like they are going to tell you who they are. And if the log don't lie then why are they still here, interesting... JentealX wrote: To SPEEDY: 1. It is not the GMs job to remove scrolls, that is up to the Developers. Respond: and They have no control over item mall and ap stuff too? Why even bother taking feed back and still releasing and selling stuff like roe and pgb for example despite the massive dislike?   Yes they do have control over the Web Item Mall. Not having control != following a different sales strategy.

Following a different sales strategy? like what? I see the same tiered reward combination for months. If they did then why are they ignoring our feed back in regard to all the UNWANTED items? You been around a long time, you don't need me to remind you what these items are. If they truely have control then there wouldn't be so much complaint. Last but not least, the scrolls are fine, just disable them from pvp. This sound more realistic to me.

make the scrolls work in reverse and they will stop real fast.

JentealX wrote:

4. CJcarbon1 wrote: Althoough this may be true for those who get whacked by someone running around invis, the bottom line is the logs don't lie... Don't just 'let it slide' and not RT it if you're victimized, step up. If it's on record, someone is tasked with checking the logs. 'Not bothering' to RT is as good as turning a blind eye, people, so be part of the solution- Without penalizing those who worked for their affinities and don't cheat.   Very well said! Respond: I highly disagree, plenty of people get reported (I wont say who and what, ban not discus here) yet you still see them in-game. The fact whatever reason gm not doing their job/ take appropriate action with these cheaters is very visible. Don't take a genius to figure this one out, and frankly, we just got sick and tired of the ways the game & management runs around here. With that being said, you can clearly go through report section and look up all the offender and find them still running around is just one of many example.

So, given the fact that noone will have their account permanently booted from the database, and that bans are very rarely permanent, you assume that because you happen to see someone back in-game after being reported, nothing happened. Reasonable assumption, provided you only read what you want to take issue with. I'd like to see cheats simply gone as well, but as I was informed above, that don't happen, so...
And with regard to your use of 'we', don't assume you have the right to speak for everyone, please... Some of 'we' can speak for ourselves, and have been doing so for a long long time.

CJcarbon1 wrote:

JentealX wrote: 4. CJcarbon1 wrote: Althoough this may be true for those who get whacked by someone running around invis, the bottom line is the logs don't lie... Don't just 'let it slide' and not RT it if you're victimized, step up. If it's on record, someone is tasked with checking the logs. 'Not bothering' to RT is as good as turning a blind eye, people, so be part of the solution- Without penalizing those who worked for their affinities and don't cheat.   Very well said! Respond: I highly disagree, plenty of people get reported (I wont say who and what, ban not discus here) yet you still see them in-game. The fact whatever reason gm not doing their job/ take appropriate action with these cheaters is very visible. Don't take a genius to figure this one out, and frankly, we just got sick and tired of the ways the game & management runs around here. With that being said, you can clearly go through report section and look up all the offender and find them still running around is just one of many example.   So, given the fact that noone will have their account permanently booted from the database, and that bans are very rarely permanent, you assume that because you happen to see someone back in-game after being reported, nothing happened. Reasonable assumption, provided you only read what you want to take issue with. I'd like to see cheats simply gone as well, but as I was informed above, that don't happen, so... And with regard to your use of 'we', don't assume you have the right to speak for everyone, please... Some of 'we' can speak for ourselves, and have been doing so for a long long time.

CJ- If I tell you I see them in game the next day or a couple day later or even weeks later make you feel any better? Shall I write you a novel with all the little bitty details? This is NOT the point.
The point is you see REPEAT OFFENDERS and here they are still here, you would think the punishment for repeat offenders would go more and more severe but NO they still here is what am trying to say.
I say WE because many many people feel the same way I do, we felt betrayed by the system and lost hope in the Staffs. You can say whatever you want, it wont change the fact all the cheaters are still here. Just because you THINK you know they get banned for 1 day or 2 day don't mean squat. Your argument is as good as mine. You can isolate yourself with the few that think the system is good to go but for the most of us, I don't think so.

JentealX wrote:

You can say whatever you want, it wont change the fact all the cheaters are still here. Just because you THINK you know they get banned for 1 day or 2 day don't mean squat. Your argument is as good as mine. You can isolate yourself with the few that think the system is good to go but for the most of us, I don't think so.

Yes, they are still here... NO, I don't think it's good to go, but given that it's been this way since beta, and it hasn't changed one little bit regarding the way hacks, botters, and cheats are dealt with, I'm certainly not holding my breath waiting for a miracle. I still rt 'em, or go find a sage to take with for a look, an educated opinion, and quicker reporting to those who can deal with the crap, instead of sticking my head in the sand and complaining nothing is being done. At least I TRY. If that's 'isolating myself', then I'll gladly run solo, tyvm. And while we're at it, posting something in the reporting behaviour section ISN'T RT'ing them.
(edited to include) Now that I'm far enough off the original topic to need a map to get back, I'm done with this topic. Disable the scrolls for anything involving any form of PvP, don't punish those who earned the right to buy and use them in the proper fashion by eliminating them entirely.

agree these scrolls ruining sieges/PvP in general but i dont think they should be removed from game but only from PvP (even the curse/silence scrolls...) the scrolls are useful for PvE but for PvP just a pain and its killing the game/making ppl quit because of it

JentealX wrote:

Then they are 1 super terrible Customer Service! unless you think they doing a wonderful job leading this game downhill. Sure the devs have a huge part in this, AGE still have some control as well (item mall, god stones, sales, marketing, enforcement, customer support etc all are terrible)

I partially agree. The AG&E Customer Service isn't the best you can imagine, but when I compare it to other Customer Services (even the ones you need to contact for insurances and stuff), it isn't the worst either.

Yes AG&E has some control over the game, but for the most part, it is the Developers.

JentealX wrote:

Your only guessing here, the fact is we all see them cheaters still roaming around. How many times must we report to get them off the game? Whatever happened to 1st ban, 2nd ban, 3rd ban and so on. Sorry but I totally disagree with you.

I am not guessing that not a single ticket is being done by bots or something, it's true.
Why some people are still walking around after being reported multiple/many times for the same/different offenses is not related to ticket responses or who deals with your specific ticket.

JentealX wrote:

Ok, so they are just recolored happy? just like the pet, armors, icon etc

That was not my point, my point was that the GMs do not alter/edit the game files, that is the Dev's job. So the Ex-Rogue is the work of the Dev's, not the GMs.
In short, the Dev's copy + pasted the rogue and changed a few things, not the GMs.

JentealX wrote:

This need to be change, a little bit more information would be better. We do not want to hear "thank you for your feed back bla bla bla"

So what exactly is the issue with tickets now? Forum.Troll said "We don't need to be told what has happened to the person that we have reported.". GMs will not be able to tell you what has happened to the person that was reported.

They already have different pre-fabricated texts. If what you want is manually written texts that differ in each message, that would take up so much more time from the GMs..

JentealX wrote:

The GSes that showed up to siege don't even know what to do. Last siege you only hear them screaming "who is using these sleep scrolls?" yea right, like they are going to tell you who they are. And if the log don't lie then why are they still here, interesting...

I don't know about other servers, but I can assure you that Meela/kakekathegreat, Jota, blank and I know what to do with people using scrolls or any other offenses at CS.

JentealX wrote:

Following a different sales strategy? like what? I see the same tiered reward combination for months. If they did then why are they ignoring our feed back in regard to all the UNWANTED items? You been around a long time, you don't need me to remind you what these items are. If they truely have control then there wouldn't be so much complaint. Last but not least, the scrolls are fine, just disable them from pvp. This sound more realistic to me.

Following a different sales strategy means that they decide to take all the dislikes for granted, and sell the items nonetheless because apparently they bring in enough revenue for Aeria.

Counter productive sales strategy if you ask me. I went from spending $10k each year on LC to now spending $0 for several months, don't see that trend shifting. Also see less people playing(server merge as a result) the game.

I think they need to change the pay to win mindset. I have money to spend but not wasting it on a dying game any longer.

Just my 2¢.