My phone whent flat and when I got power back, I have my account but its back to level 1. My names is the same but i have a different code (becide my name) I can look up my old account in game and can see my guild etc but i cant log ont it. How do i get it back?

peterjohnhoggan wrote:

My phone whent flat and when I got power back, I have my account but its back to level 1. My names is the same but i have a different code (becide my name) I can look up my old account in game and can see my guild etc but i cant log ont it. How do i get it back?

Not sure on how it is based on ignite, but if all else fails you can send a ticket here to mobilehelp@aeriagames.com regarding your account name and issue, and I'm sure they would be happy to explain further how to get your account back working

Yeah I sent a ticket, how long does it take to get a reply? Its strange, I have purchased gold coins on the account i lost and hope i havent lost all the money i have spent

Usually takes 2 to 3 business days to receive a reply.

Just for clarification,
- Your phone shut off and lost Immortalist? OR Did you have to reset your phone?
- When you turned it back on you logged into your Ignite account
- When Immortalis started you were asked to create a new account and had to go through the tutorial?
OR
- When Immortalis started you were logged into an account that was lvl 1 and had the same in game name as before? But with a different invite code?

My phone was reset.
When Immortalis started I logged into my ignite account then started immortalis but my game showed that was lvl 1 but I had the same in game name as before yet with a different invite code

Also when I started I had to go through the tutorial again

Ahh okay they might be able to restore it....but I can't guarantee since I'm not exactly sure how they do it. The GMs will get back to you soon when they get into office, it's 11 PM PST where they are.
Just a reminder, if an answer is NOT sent within 2-3 business days please reply here so we can ask a GM, sending multiple tickets will just push your ticket to the bottom/date the newest one was sent.

What will happen with all the money i have spent on this game? Its probably over $150-$200??

When the account is restored to your device everything that was on the previous account will return to you. It would be best not to make any purchases on the new account for now, just in case.