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zimmey16

Rank 0
zimmey16
Joined
22 Jan 2013
Posts
18
Location
Los Angeles United States
PostedFeb 07, 2013 12:57 am

Re: @ Aeria

Superman0X wrote:
zimmey16 wrote:
Killa_1112 wrote:
Get more GMs over to Shaiya.

/End rant.  


I am convinced that Aeria has 10 real employees, that have 5 different GM accounts each.  


10 Employees? Where are they hiding the other 8?  


They're probably in the server closet playing WoW or GW2.
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iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedFeb 07, 2013 1:05 am
If this was here a few months ago, I would say GF needs more GMs too, but a dead game doesn't need more GMs. :c

Killa_1112

Rank 5.1
Killa_1112
Joined
13 Aug 2008
Posts
10648
Location
United Kingdom
PostedFeb 09, 2013 6:44 am

Re: @ Aeria

Trolling aside,

Sup can you have a word with HR and recruitment? You have said yourself your services need improvment, to do that you need staff that arent worked beyond capacity, there are people on shaiya that are now waiting for teir ticket to be done AFTER the next teir, thats over 1 month.

I remmeber when GMs were on the forums every other day replying and responding. I have not seen a GM response in over 2 weeks. Only you, and you aren't associated with any given game.

- Courtesy of the Great Avyn

Killa_1112

Rank 5.1
Killa_1112
Joined
13 Aug 2008
Posts
10648
Location
United Kingdom
PostedFeb 13, 2013 4:24 pm
Bump waiting for reply

- Courtesy of the Great Avyn

Superman0X

GameMaster: USA
Superman0X
Joined
11 Jun 2007
Posts
12163
Location
San Jose United States
PostedFeb 13, 2013 4:29 pm
Killa_1112 wrote:
Bump waiting for reply  


If you look around, you should see some new faces...
I am not sure if they are all announced yet.

Killa_1112

Rank 5.1
Killa_1112
Joined
13 Aug 2008
Posts
10648
Location
United Kingdom
PostedFeb 13, 2013 6:46 pm
Superman0X wrote:
Killa_1112 wrote:
Bump waiting for reply  


If you look around, you should see some new faces...
I am not sure if they are all announced yet.  
Nothing new on shaiya yet, but il keep an eye out.

Cheers for the response.

- Courtesy of the Great Avyn

Avyn

Rank 5.2
Avyn
Joined
16 Feb 2009
Posts
12966
Location
Western Canada
PostedFeb 13, 2013 9:39 pm

Re: @ Aeria

Killa_1112 wrote:
Trolling aside,

Sup can you have a word with HR and recruitment? You have said yourself your services need improvment, to do that you need staff that arent worked beyond capacity, there are people on shaiya that are now waiting for teir ticket to be done AFTER the next teir, thats over 1 month.

I remmeber when GMs were on the forums every other day replying and responding. I have not seen a GM response in over 2 weeks. Only you, and you aren't associated with any given game.  

 
What do you do with the feedback?
I take the feedback given each month, and correlate it to the numbers. If the numbers go up/down, then I have to show what has changed in the feedback. If nothing has changed, the numbers should stay the same.  

Of course "numbers" is intentionally ambiguous, just like all of the rules, but I think we all know what it really means in this case. Given that, there are three possible outcomes to all feedback.

  • Scenario 1: Numbers stay the same - increase size and/or frequency of tiered events.
  • Scenario 2: Numbers go down - fire staff and/or drop game.
  • Scenario 3: Numbers go up - buy rights to another game and/or spread out staff.


Source: years of observation.

GMPaladin

Aeria: Specialist
GMPaladin
Joined
23 Mar 2011
Posts
2603
Location
San Jose United States
PostedFeb 14, 2013 12:05 am

Re: @ Aeria

Avyn wrote:


  • Scenario 1: Numbers stay the same - increase size and/or frequency of tiered events.
  • Scenario 2: Numbers go down - fire staff and/or drop game.
  • Scenario 3: Numbers go up - buy rights to another game and/or spread out staff.


Source: years of observation.  



Wow Avyn, this is probably the wrongest you've ever been o_O

Killa_1112

Rank 5.1
Killa_1112
Joined
13 Aug 2008
Posts
10648
Location
United Kingdom
PostedFeb 14, 2013 12:38 pm

Re: @ Aeria

GMPaladin wrote:
Avyn wrote:


  • Scenario 1: Numbers stay the same - increase size and/or frequency of tiered events.
  • Scenario 2: Numbers go down - fire staff and/or drop game.
  • Scenario 3: Numbers go up - buy rights to another game and/or spread out staff.


Source: years of observation.  



Wow Avyn, this is probably the wrongest you've ever been o_O  
A wise man once said it comes down to perspective.

This is our perspective, from our POV Aeria does nothing, it never acts of feedback, it never makes meaningful changes, and it fobs us off with 'we're working on it'. You have a different perspective and see hands on data, thus yours will be different.

Avyn is telling it how we see it. I even set up a thread asking for updates only for it to be locked (Found here) We ask for you to give us something, anything to tell us whats going on and we don't even get a response. Just a locked thread telling us "shut up and go away".

From our perspective you might as well scream at us "we don't give a crap about you all we want is your money". Whatever is going on behind the scenes is not shown to us here so if any form of effort is being made, we don't see it.

Another perspective: You have told avyn he is wrong and have not backed it up with anything yourself.

- Courtesy of the Great Avyn

billdoor

Rank 5.1
billdoor
Joined
05 Aug 2008
Posts
6422
Location
Foldereid Norway
PostedFeb 14, 2013 2:36 pm
While you might feel Avyn is wrong in his conclusions, Paladin, he and Killa are bang on in how Aeria is being viewed by its community. You might do well to ask yourself whose perception of the company is the more important for its reputation in the long run, its customers or its management.

For those of us who have been part of your community for a good number of years now, we have SEEN these changes. Your game management teams have grown increasingly more insular and GM/PM interaction increasingly more rare. Your new community members might not see this, but those that have been around the block for a while DO. We see that the levels of service and interaction that we were semi-happy with at best in the outset has deteriorated to a level that is now well beyond the point of what is acceptable.

Superman0X ventured the opinion a while ago that if people kept paying for games hosted by Aeria, that meant they were happy with Aeria as a game host. I will not pick up that debate, except to say that the fact that I am still around and paying while being MOST unhappy with the direction Aeria has taken over the last three years, is but one proof that his conclusion is wrong. If I want to keep on playing Shaiya, my choice is between playing and paying at Aeria and being unhappy with the legal host, or playing illegally on a private server. Several have chosen the latter, while I, being a law-abiding person, is LEFT WITH the INFERIOR service of a legal monopoly. I know well what services private Shaiya servers provide their players, and those players are unanimous that while the challenge of playing Shaiya there doesn't keep their interest going, the customer service is beyond compare. Now, who's the one with an image issue?

Aeria hosts games people want to play, but Aeria doesn't give the impression, and here I repeat IMPRESSION, of caring two beans about their communities. You would be doing yourselves no ends of good with at least appearing to take an interest in your communities, as in contrast to what it looked like 3-4 years ago, the company's apparent interest in them now is ZERO.

In the rare cases your employees interact in public (and some promotion is not involved), they are mostly snide, sarcastic or oracular. Aeria has made being vague an art. Even the simplest announcements are made in the most ambiguous manner possible, leaving players unsure of what will ACTUALLY happen, what the rules of a promotion is, or simply what is going on. One is led to think that the first thing a new GM is taught is to make sure no statement is ever written in a clear and unambiguous manner. You are keeping everyone guessing, and in the worst cases this leads to people being banned.

Aeria the company of 2013 does Aeria the company whose community I joined in 2008 no justice. Aeria was never perfect, but your increasing imperviousness to take feedback in order to INCREASE the satisfaction of your communities has shown what abyss you have fallen into in terms of cultivating a healthy player community.

While I might be happy to see a reply from Paladin or Superman here, I would be vastly more mollified by seeing ACTUAL GM and PM interaction increased in the various game communities. THAT would be making a difference.

What you guys have for some reason always appeared to fail to appreciate is the gap between what you SAY Aeria is doing and what it APPEARS to the players you are doing. As long as that gap is perceived in the deficit of Aeria, you will be losing community confidence. You want the equation of

Code:
Aeria's quality of product / Community expectations


to be as close to 1 or above (if possible). As long as that is in a severe deficit, you have a problem. Communicating with the community might amount to window dressing at times, but if you are to appear to take an actual interest, it's actually even better that you say SOMETHING than nothing at all, as long as the something is honest and forthright. Aeria has gotten increasingly better at the "nothing" bit over the years. The Mafia could take lessons from you on omerta lately.

SeasonsEnd/MadManMoon/Uigeadail - retired from Shaiya as of May 10th 2014.
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