Author Message

adrian_edwards

Rank 0
Joined
04 Feb 2013
Posts
1
Location
United Kingdom
PostedFeb 05, 2013 12:08 am

wrong login account for right details. HELP

login faulty access
after my brother logged in to his account on my phone i have not been able to access my account it say's im logged on but its not my profile its my brothers how do i get this to return to my account???? help would be nice.
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Fairner

Rank 2
Fairner
Joined
14 Aug 2008
Posts
749
Location
Beautiful City with HORRIBLE air United States
PostedFeb 05, 2013 12:22 am
gmhazmat wrote:
Here's what you can try when this issue happens:

Device A = Your device
Device B = Your friend's device

1. On Device A, log out of your friend's Ignite account, exit the game and kill the App completely.
2. On Device B, log onto your friend's Ignite account.
3. Verify your friend can access his Immortalis character on Device B.
4. On Device A, relaunch the game, and log in with your Ignite account.
5. Check to see if you have access to your Immortalis character again.

If the above doesn't work, please send an email to mobilehelp@aeriagames.com so we can look into it further. Thanks!  

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