Author Message

chuu_o3o

Rank 0
Joined
01 Aug 2012
Posts
1
Location
United States
PostedFeb 01, 2013 11:48 am

Auto recharge is disabled but I'm still getting charged.

Aeria Games charging my account 10$ every month even though I disabled auto recharge.
I disabled auto recharge the day I quit playing (which was 5 months ago).

I just signed in recently and it says I have 6801 AP and claims that it's been charging me since September 2012 to recently January 25th, 2013 and will continue charging in future months (unless I stop it which,I don't know how).

(I'm positive I already had some remaining AP I bought personally without auto recharge so : (350 Bonus AP)(5 months) = 1,750 + 5,000 = 6,750 AP + 51 AP = 6801 AP.)

- I had 51 AP left over from when I quit.
- You get 350 bonus AP everytime you buy 1,000 AP.
- I was charged 5 times so that rounded it up to 6,750 AP.
- So is shorter terms : 1,750(Bonus) + 5,000(Charged) + 51(What I already had) = 6801.


They CLAIMED that my account WILL ONLY BE RECHARGED IF UNDER 250 AP.
Clearly on the first month of charging I probably had like 1,200 AP. Which is NOT under 250 AP. So why did they keep charging me every month?

Screenshot : http://puu.sh/1VSED

They have taken 50$ from my credit card while I was inactive.
I honestly don't even want to play on Aeria Games anymore. I assumed I was gonna just quit forever since it got boring.

Is there any way to stop this? What happens if I close my Paypal account?
(I'm pretty positive, that I used my Paypal account for auto recharge).

Please help, I don't want to lose anymore money than I have already lost.

This is a waste a money since I'm not playing anymore. They are taking money from my bank account and I didn't realize it until 5 months later
(Because I TRUSTED Aeria Games).
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Superman0X

GameMaster: USA
Superman0X
Joined
11 Jun 2007
Posts
12162
Location
San Jose United States
PostedFeb 01, 2013 11:58 am
You must log into PAYPAL and turn off your RECURRING payment.

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