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GMDevo

GameMaster: USA
GMDevo
Joined
18 Jul 2012
Posts
516
Location
United States
PostedJan 24, 2013 7:26 pm   Last edited by GMDevo on Feb 05, 2013 5:15 pm. Edited 1 time in total

Invalid Item Settings

Hey folks!

We wanted to let you know that we're aware of the Invalid Item Settings error that is currently plaguing the Loot Wheel.

We have reported the issue, and it should hopefully be resolved within the next couple of days.

In the meantime, if you are receiving this error, please provide us with the following information:

  • A screenshot of the items that you are unable to redeem, either in your Loot Wheel Redemption History or your Tiered Spender Redemption History
  • A screenshot of the Invalid Settings error as it occurs.


Once we receive this information, we can work on manually inserting your missing items.

However, we do ask for your continued patience, as it may take up to 14 business days for the items to be manually inserted.

We do understand that this causes a great inconvenience, but we will be working as fast as we can to fix the issue.

Thanks!
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ZiggyIsGrape

Rank 5.2
ZiggyIsGrape
Joined
05 Nov 2011
Posts
17968
Location
Las Vegas, Nevada; United States
PostedJan 24, 2013 7:40 pm
Thanks for letting us know, I'll pass this announcement to all those in need.

MrYoti33

Rank 5
MrYoti33
Joined
23 Jul 2012
Posts
4455
Location
Miami FL , United States
PostedJan 24, 2013 7:43 pm
if i only had 2kAP for 10 spins and i would have won my perm FAL or Milad Sad

.Pois0n.

Rank 4
.Pois0n.
Joined
06 Sep 2012
Posts
2196
Location
Right Above The United States
PostedJan 24, 2013 8:27 pm
14 BUSINESS days... Cool, guess im not using my 5.5k on that thing

<marquee>huh</marquee>

ramsisthe3rd

Rank 5
ramsisthe3rd
Joined
28 Jan 2009
Posts
4571
Location
United States
PostedJan 24, 2013 11:05 pm
.Pois0n. wrote:
14 BUSINESS days... Cool, guess im not using my 5.5k on that thing  


Yea.. 14 business days is sort of a stretch..

Hope the issue gets fixed soon.

Thanks for letting us know what to do though.

Former Game Sage for Alliance of Valiant Arms. Member of the AVA community for 5 years

.Pois0n.

Rank 4
.Pois0n.
Joined
06 Sep 2012
Posts
2196
Location
Right Above The United States
PostedJan 24, 2013 11:13 pm
ramsisthe3rd wrote:
.Pois0n. wrote:
14 BUSINESS days... Cool, guess im not using my 5.5k on that thing  


Yea.. 14 business days is sort of a stretch..

Hope the issue gets fixed soon.

Thanks for letting us know what to do though.  



Yes... See a gs agree with me :3

14 days vs 14 BUSINESS days...

<marquee>huh</marquee>

Kyunikeon

Rank 5.1
Kyunikeon
Joined
19 Jul 2012
Posts
7682
Location
Academic City Japan
PostedJan 25, 2013 1:03 am
I've won the permanent FAL Cannon, but they said I didn't won it :I

Posted By Aeria Mobile

ramsisthe3rd

Rank 5
ramsisthe3rd
Joined
28 Jan 2009
Posts
4571
Location
United States
PostedJan 25, 2013 1:13 am
Kyunikeon wrote:
I've won the permanent FAL Cannon, but they said I didn't won it :I  


Did you send in a screenshot of the loot wheel in your ticket?

That should solve the issue as it is the proof the require.

Former Game Sage for Alliance of Valiant Arms. Member of the AVA community for 5 years

Kyunikeon

Rank 5.1
Kyunikeon
Joined
19 Jul 2012
Posts
7682
Location
Academic City Japan
PostedJan 25, 2013 3:51 am
^Didnt had an SS when i won it lol.

Posted By Aeria Mobile

laserfrags

Rank 1
laserfrags
Joined
13 Sep 2012
Posts
215
Location
Vatican City
PostedJan 25, 2013 5:01 am
fix plz, i wanna win the perm fal cannon
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