Soldier fronts graphics are better since the ijji transfer, but the game needs lots of work. I like the events aeria has put out, definitely the play time ones, they give people who can't purchase ap the chance to get money items. The items are too expensive, I think they should get dropped 20-40% so sf players will purchase more. Usually players don't buy stuff cause they see it's to expensive and they want a stable purchase on ap and since items are so expensive they don't want to spend like $50 a month.
The overall forum appearance in my opinion is ugly. It needs to be more appealing not just white with sub titles. I think you guys should look into a new design for forums.
The helpdesk service is decent, but sometimes they don't even care and just send automated messages and don't pay attention to what you ask. It takes me sometimes up to 4 tries to get a response that isn't automated.
GM's need to be more involved with the players, I barely see them getting involved. Some players find it really cool to hang with a GM.