Please fix the game, hire more GMs and fix your attitudes because staff reviews as well as player reviews are awful.
I am not sure if you've looked at our current GM/PM list:
Many of the GM's PM's who posted are no longer active for Shaiya. I bet the 4 GMs left got tasks like: 1 for Enchant tickets, 1 for OJ tickets, 1 for remaining Service tickets, 1 for non promotional tickets. I bet Tactics is busy on other games too, as Phoenix is not so difficult to manage (promotion wise).
It's not like there are GMs left that get bad reviews, a GM would be an employee who occasionally interacts inside the game.. There are just 4 employees who plough through tickets day in day out, and one other who posts announcements and keeps the item mall filled with promos and tiers.