UPDATE 1/25: We're aware of the reports about people not receiving the correct number of Op Hammers, we're still investigating the issue.
Additionally, we're also aware that a very small number of people have had their Op Hammers disappear again, we're looking into this as well.
Thanks for your patience.
UPDATE #2 1/23: Testing went smoother than expected; we have already proceeded with the restoration. The Op Hammers from Merged have been reimbursed with some additional compensation added in, check your bank to receive them. The servers will be live again soon. Thank you all for your patience.
Unfortunately, Shaiya Phoenix could not yet be restored and will have to wait until next maintenance. We apologize for the delay but the restoration is significantly different for Phoenix than for the merged servers and our team needs additional time to prepare it.
UPDATE 1/23:Today's maintenance will last for an extended period of time; this is to test and prepare a resolution for the Op Hammer bug. If all the testing goes well we will be executing the solution prior to bringing the servers back up. The testing itself will not take much time, we will give an update about the results and our plan shortly.
UPDATE 1/22: At this time, Nexon is rigorously investigating the Op Hammer bug,
working hand in hand with us at Aeria to dive into all the details. A solution has been prepared to restore the missing Op Hammers but we do not consider it ideal and are still working to improve it. Our current estimation for when we expect a resolution is during maintenance on 1/23. There is no plan for a rollback.
In the process of investigating the Op Hammer bug, Nexon was able to identify a fix for random items expiring; we expect this fix to be included in our next patch.
Lastly, we have no reason to believe the Op Hammers disappearance was related to duped or illegitimately inserted items.
UPDATE 1/18: Unfortunately, an exact plan for restoring the missing Op Hammers has not yet been identified. Currently the priority is to identify exactly why and how the bug occurred so that we can be confident this won't happen again when the Op Hammers have been restored.
We're working closely with Nexon to try and fix this as quickly as possible so everyone can get their Ops back. Thank you everyone for your patience, we'll keep you updated.
The servers will be coming back up shortly. However, due to the investigation of the Op Hammer bug, we will not be removing holiday content yet.
We hope to have a fix for the Op Hammer bug soon to restore all lost Op Hammers as well as prevent this from happening again in the future.
We will keep you updated on the rescheduling of the patch for removing holiday content.
At this time, there are currently no plans to have a rollback.
I know this situation is not ideal for anyone, please be patient. We should have an update soon.