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Sighborg88

Aeria: Product Manager
Sighborg88
Joined
14 Nov 2011
Posts
359
Location
A series of tubes. United States
PostedJan 18, 2013 2:09 am   Last edited by Sighborg88 on Feb 08, 2013 2:36 pm. Edited 10 times in total

Update on Maintenance

UPDATED: 1/25
UPDATE 1/25: We're aware of the reports about people not receiving the correct number of Op Hammers, we're still investigating the issue.

Additionally, we're also aware that a very small number of people have had their Op Hammers disappear again, we're looking into this as well.

Thanks for your patience.

UPDATE #2 1/23: Testing went smoother than expected; we have already proceeded with the restoration. The Op Hammers from Merged have been reimbursed with some additional compensation added in, check your bank to receive them. The servers will be live again soon. Thank you all for your patience.

Unfortunately, Shaiya Phoenix could not yet be restored and will have to wait until next maintenance. We apologize for the delay but the restoration is significantly different for Phoenix than for the merged servers and our team needs additional time to prepare it.

UPDATE 1/23:Today's maintenance will last for an extended period of time; this is to test and prepare a resolution for the Op Hammer bug. If all the testing goes well we will be executing the solution prior to bringing the servers back up. The testing itself will not take much time, we will give an update about the results and our plan shortly.

UPDATE 1/22: At this time, Nexon is rigorously investigating the Op Hammer bug,
working hand in hand with us at Aeria to dive into all the details. A solution has been prepared to restore the missing Op Hammers but we do not consider it ideal and are still working to improve it. Our current estimation for when we expect a resolution is during maintenance on 1/23. There is no plan for a rollback.

In the process of investigating the Op Hammer bug, Nexon was able to identify a fix for random items expiring; we expect this fix to be included in our next patch.

Lastly, we have no reason to believe the Op Hammers disappearance was related to duped or illegitimately inserted items.

UPDATE 1/18: Unfortunately, an exact plan for restoring the missing Op Hammers has not yet been identified. Currently the priority is to identify exactly why and how the bug occurred so that we can be confident this won't happen again when the Op Hammers have been restored.

We're working closely with Nexon to try and fix this as quickly as possible so everyone can get their Ops back. Thank you everyone for your patience, we'll keep you updated.


Hey Everyone,

The servers will be coming back up shortly. However, due to the investigation of the Op Hammer bug, we will not be removing holiday content yet.

We hope to have a fix for the Op Hammer bug soon to restore all lost Op Hammers as well as prevent this from happening again in the future.

We will keep you updated on the rescheduling of the patch for removing holiday content.

At this time, there are currently no plans to have a rollback.

I know this situation is not ideal for anyone, please be patient. We should have an update soon.

Thanks
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badboy_roko

Rank 3
Joined
20 Jul 2008
Posts
1212
Location
Turkey
PostedJan 18, 2013 2:10 am
FIRST , Thanks Sighborg for update!

AngelofDeath.i.

Rank 2
AngelofDeath.i.
Joined
16 Nov 2012
Posts
481
Location
United States
PostedJan 18, 2013 2:12 am
Soon meaning in a couple of hours or weeks or months. And NO ROLLBACK!

.Naille

Rank 1
.Naille
Joined
11 Jan 2013
Posts
252
Location
United States
PostedJan 18, 2013 2:14 am
thanks Sighborg but.. hoping it soon.. please please please... loosing those ops .. it makes u dont wanna do anything at all in game

RelentlessPace

Rank 4
RelentlessPace
Joined
09 Apr 2012
Posts
1693
Location
Braila Romania
PostedJan 18, 2013 2:14 am
good news indeed :3

His_Arsenal

Rank 2
His_Arsenal
Joined
18 Jun 2010
Posts
557
Location
Australia
PostedJan 18, 2013 2:15 am
Thanks for update, and thanks for not resorting to a roll back.

Alastoreo

Rank 5
Alastoreo
Joined
13 Dec 2010
Posts
3739
Location
Singapore
PostedJan 18, 2013 2:18 am
Sorry for the crappy game making you all work late. Appreciate the effort at the attempts to fight the fire with water guns.

BAM BAM my gingerbread went BOOMZ!

sabbir2world

Rank 0
sabbir2world
Joined
13 Jul 2011
Posts
12
Location
Dhaka Bangladesh
PostedJan 18, 2013 2:29 am

Maint

yay !! I am more than happy to know of no rollback.... thanks a lot .... hope ur team can handle the op issue soon for those AP buyers and rest Smile

ForceReconBlack

Rank 3
ForceReconBlack
Joined
08 Jul 2011
Posts
1159
Location
United States
PostedJan 18, 2013 3:12 am

progession

so what did you guys accomplish in the 7 hour feat of maintenance Smile

CarlNOS

Rank 4
CarlNOS
Joined
11 Jan 2009
Posts
2197
Location
Lanciano Italy
PostedJan 18, 2013 3:14 am
Don't give us OP back. Just put GH blacksmith have x20 link chance

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