Author Message

DarkSakimaru

Rank 4
DarkSakimaru
Joined
03 Dec 2007
Posts
2833
Location
Croatia
PostedJan 20, 2013 12:22 pm
natascha1977 wrote:
nothing unusual - i got a reply that placeholder i wantedto redeem wasnt on the list - checked list - its there.

I assume they did so many tickets they dont know anymore what they doing.  

Like they ever knew Neutral

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filtereyeblind

Rank 2
filtereyeblind
Joined
13 Oct 2009
Posts
686
Location
Eh! Canada
PostedJan 30, 2013 6:33 am
Nexon/Aeria Games aren't gonna be hiring more GMs? How many players have voiced this problem and still no sight of relief to this.

Waiting times is spoiling the fun, especially if something goes wrong with the ticket.

NGBanHammer

Rank 5
NGBanHammer
Joined
19 Nov 2011
Posts
4348
Location
London, Sylhet, Bangladesh
PostedJan 30, 2013 6:51 am
filtereyeblind wrote:
Nexon/Aeria Games aren't gonna be hiring more GMs? How many players have voiced this problem and still no sight of relief to this.

Waiting times is spoiling the fun, especially if something goes wrong with the ticket.  


2 tickets were done in 3 days, i think they are improving on service? or i got a lucky raffle number for them to pick out.

Youtube id: PvPNinjaGaidenPvP

filtereyeblind

Rank 2
filtereyeblind
Joined
13 Oct 2009
Posts
686
Location
Eh! Canada
PostedJan 30, 2013 7:05 am
Depends what type of tickets I guess. I notice Gm Extract, GM Link and Item Restore get responded to faster then others.

snaruwilliams

Rank 1
snaruwilliams
Joined
20 Oct 2012
Posts
289
Location
United Kingdom
PostedJan 30, 2013 7:19 am
GM Enchantments I seem to get done within 2 days

fkcmcp

Rank 5.1
fkcmcp
Joined
16 May 2010
Posts
6826
Location
United States
PostedJan 30, 2013 7:34 am
NGBanHammer wrote:
filtereyeblind wrote:
Nexon/Aeria Games aren't gonna be hiring more GMs? How many players have voiced this problem and still no sight of relief to this.

Waiting times is spoiling the fun, especially if something goes wrong with the ticket.  


2 tickets were done in 3 days, i think they are improving on service? or i got a lucky raffle number for them to pick out.  


probably they just call another games's GMs come for help
you QQ a lot , they do a few actual things .

lets see .

wont be surprised me that tickets will go back into long-waiting time in 3weeks.

why ? do they ever try to fix the original resource ? Confused

xnoobreturn

Rank 1
xnoobreturn
Joined
09 Jun 2012
Posts
368
Location
Some where in Israel
PostedJan 30, 2013 7:45 am
Haha , i don't think so , when i report some one aeria fast answer ,
i AeriaGames :*

filtereyeblind

Rank 2
filtereyeblind
Joined
13 Oct 2009
Posts
686
Location
Eh! Canada
PostedJan 30, 2013 9:52 am
Actually Ive noticed ticket wait times have been cut down by a lot. Woot woot

avara88

Rank 1
Joined
13 Jan 2009
Posts
337
Location
United States
PostedJan 30, 2013 11:25 am
My latest tickets have been done in 2-4 days, including extracts, max OJs and others. Big improvement.

render

Rank 3
render
Joined
02 Jan 2007
Posts
1080
Location
United States
PostedJan 30, 2013 12:56 pm
We currently are utilizing all robots to complete tickets. You should notice a change in the wait times.
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