If you have time, I'm looking for a second opinion on a ticket.
The service I'm inquiring about was sometimes offered to those who had been permanently banned as a form of account recovery, so the response confuses me.
Thanks for your time.
I see it.
I don't recall us doing this (but it could just be me).
I agree that the answer given is the most reasonable course of action.
If you can give some specifics of why what you requested is more reasonable than what we suggested you can reply to the ticket, and I will look into it. Maybe I am just not getting it?