You consider US out of touch? US? The guys that talk to the GMs like every day? Cmon, there's a difference between criticism and downright rant for rant's sake. You can trust us when we tell you that there ARE people handling your tickets. Don't think the GSs would not be concerned about the community and their issues and therefore ASK the GMs if there is enough support available. That is part of our job.
Yes you are out of touch.
Talking to GMs that actually show no interest at all in LC anymore seems to have altered your view. Show me any GM activity in Forum that is not merchandise/self advert, propaganda, empty promise, Copy/paste stuff or simple spam.
Words do not count at all, there have been too many. Facts count.
Facts like this one:
8281131 [Last Chaos in English] Possible glitch or exploitable bug in personal dungeon 2: princess and the trolls Hold-Aeria 2012-08-24 17:14:32
Facts like GMs and GS alike fleeing from the sinking ship of LC. Do you really believe any censoring will blind players and make them forget or ignore reality ?
Facts like Ele bugs, Pet bugs, any bugs persistant longer than a year or even being in the game since 2007. So please don´t give that propaganda about anyone doing anything on the game or for the game until those fairy tales are backed up by something players can see.
Those are the words of a mere player, called terrorist by some GS who fled from her "beloved" LC. Try to counter with visible facts instead of censorship and empty words for once.
If you can.