Voted a 2
The only reason it isn't a 1 is because you replaced the old PM for GA with Memphis. Memphis has been working on trying to change around perceptions in GA and finding ways to make the game better for players.
More needs to be done to fix issues that have been around for long periods of time. A patch was just introduced for GA to fix an issue that started a year ago, after after a normal maint. the problem returned.
Moving Memphis to GA was a great start, but there should be better communication from the developers on what is being fixed / worked on to the GM's and PM and for that information to be shared with the community. Otherwise customers are left feeling like things are never going to be resolved.