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Friddan994

Rank 0
Friddan994
Joined
27 Dec 2012
Posts
4
Location
Hungary
PostedDec 28, 2012 1:09 am

Connection to server lost

Game shutdown after loaded in game.
Greeting!
I have this issue when trying to play on the Sapphire server: I can log in on the main login screen of the game. Choose the server and the Channel. Select the Character I want to play with, type in the password and as soon as the game is loaded and I could start playing I get this messagebox saying "Connection to server lost" and then the game shuts down. This happens every time I want to log into the game. I checked the forums for possible solutions: I check if the _Launcher.exe is added to the firewall, turned off the Anti-Virus (It's the free version of AVG by the way), tried running it without Ignite, below you can see in the tracert that the ping doesn't go above 200. I also tried logging in with a different account, but the same happened there too. The interesting thing is I could play ~2 hours yesterday and only got this messagebox the first time I had to log in. I'm quite sure this is not caused by my internet connection as a friend of mine can play without this error with a lot worse connection. I would like to solve this issue soon. Thanks in advance for any suggestions.

Tracert to the Login Server
1 5 ms 1 ms 1 ms 192.168.1.1
2 26 ms 14 ms 15 ms 82.131.167.102
3 19 ms 14 ms 14 ms xe-2-0-1.bix-p1.invitel.net [213.163.55.201]
4 17 ms 18 ms 17 ms ae0.bix-c1.invitel.net [213.163.54.237]
5 29 ms 31 ms 15 ms ae5.bix-p1.invitel.net [213.163.54.238]
6 15 ms 15 ms 14 ms ae1.info-p2.invitel.net [213.163.54.133]
7 14 ms 14 ms 14 ms ge-7-0-0.info-c1.invitel.net [213.163.54.165]
8 30 ms 30 ms 29 ms sellinet2level3.sellinet.net [212.162.4.37]
9 29 ms 28 ms 29 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
10 28 ms 29 ms 29 ms 4.68.111.26
11 129 ms 130 ms 137 ms if-9-2.tcore1.FNM-Frankfurt.as6453.net [195.219.50.42]
12 128 ms 127 ms 128 ms if-5-2.tcore1.AV2-Amsterdam.as6453.net [195.219.194.13]
13 128 ms 130 ms 133 ms if-2-2.tcore2.AV2-Amsterdam.as6453.net [195.219.194.6]
14 128 ms 134 ms 171 ms if-8-2.tcore2.L78-London.as6453.net [80.231.131.5]
15 128 ms 136 ms 129 ms if-20-2.tcore2.NYY-NewYork.as6453.net [216.6.99.13]
16 127 ms 129 ms 130 ms if-2-0-0.mcore3.MTT-Montreal.as6453.net [216.6.114.109]
17 135 ms 131 ms 130 ms if-0-2-0-0.tcore1.MTT-Montreal.as6453.net [216.6.114.98]
18 117 ms 122 ms 173 ms 64.86.31.38
19 116 ms 128 ms 117 ms molan.privatedns.com [184.107.1.6]
20 119 ms 118 ms 116 ms vl3103.dr8.mtl.iweb.com [184.107.1.34]
21 116 ms 117 ms 116 ms not-assigned.privatedns.com [174.142.117.5]

Tracert to Sapphire Server
1 2 ms 1 ms 1 ms 192.168.1.1
2 14 ms 14 ms 30 ms 82.131.167.102
3 14 ms 14 ms 14 ms xe-2-0-1.bix-p1.invitel.net [213.163.55.201]
4 17 ms 15 ms 14 ms ae0.bix-c1.invitel.net [213.163.54.237]
5 14 ms 15 ms 15 ms ae5.bix-p1.invitel.net [213.163.54.238]
6 15 ms 16 ms 16 ms ae1.info-p2.invitel.net [213.163.54.133]
7 16 ms 15 ms 15 ms ge-7-0-0.info-c1.invitel.net [213.163.54.165]
8 30 ms 29 ms 89 ms sellinet2level3.sellinet.net [212.162.4.37]
9 31 ms 29 ms 29 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
10 31 ms 30 ms 44 ms 4.68.111.146
11 127 ms 139 ms 128 ms if-9-2.tcore1.FNM-Frankfurt.as6453.net [195.219.50.42]
12 148 ms 133 ms 134 ms if-6-3.tcore1.AV2-Amsterdam.as6453.net [195.219.194.77]
13 163 ms 126 ms 128 ms if-2-2.tcore2.AV2-Amsterdam.as6453.net [195.219.194.6]
14 128 ms 129 ms 128 ms if-7-2.tcore2.L78-London.as6453.net [80.231.152.14]
15 130 ms 130 ms 131 ms if-20-2.tcore2.NYY-NewYork.as6453.net [216.6.99.13]
16 130 ms 130 ms 131 ms if-2-0-0.mcore3.MTT-Montreal.as6453.net [216.6.114.109]
17 134 ms 133 ms 133 ms if-0-3-1-0.tcore1.MTT-Montreal.as6453.net [64.86.31.53]
18 118 ms 121 ms 119 ms 64.86.31.38
19 122 ms 120 ms 120 ms molan.privatedns.com [184.107.1.6]
20 119 ms 119 ms 119 ms vl3103.dr8.mtl.iweb.com [184.107.1.34]
21 119 ms 119 ms 119 ms ip-174-142-117-10.static.privatedns.com [174.142.117.10]

EDIT: The issue is still present without any change. I think that it may be, because of the anti-bot. I have no idea which process it has problem with.
Processes running simultaneously with the game:
alg.exe
ctfmon.exe
csrss.exe
daemonu.exe
DTLite.exe
explorer.exe
jqs.exe
lsass.exe
MouseDrv.exe
netsession_win.exe
netsession_win.exe
nvsvc32.exe
PS2USBKbdDrv.exe
rundll32.exe
services.exe
smss.exe
soundman.exe
spoolsv.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
System
taskmgr.exe
ts3client_win32.exe
TWCU.exe
winlogon.exe
WPFFontCache_v0400.exe
wscntfy.exe

MouseDrv.exe and PS2USBKbdDrv.exe are my mouse and keyboard drivers. So I don't see anything that can cause the anti-bot to kick me. My latency stays under 200. Any idead what may cause this issue?
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Friddan994

Rank 0
Friddan994
Joined
27 Dec 2012
Posts
4
Location
Hungary
PostedDec 30, 2012 12:19 am
I'm getting quite impatient. No responses, but 70+ views and similar issues get answered. At least say that you have no idea what can cause this problem.
Here's a DxDiag in case it may help: DxDiag (pastebin.com link)

"Do not get too close. I laid a hand upon it once... Only once and never again. The memories of that day still linger." - Highlord Alexandros Mograine
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