yes I tried a lot of times. Even the links provided by the support lead me to this page. And I thought the password reset wouldn't ask for my old password, as it doesn't work anymore
But each time I try, the page ask me for the old password, i never had a page just asking for a new one !
And the support provided my account with a new temporary password they told me, but i don't know this new password, so i don't really understand... and know what to do now. Sent a new reply (the 6th or 7th now don't remember) tell then to give me this new password if possible.
If not, i don't no how i will recover this account...