it sounds bad, "items they thought they could never get", means in most cases the most OP items ingame.
and you talked with softnyx to give away free items each days? funny, since WT FR has been doing that for over 3 weeks now.
Things are a lot different than you think internally. I wouldn't make assumptions but do understand we're looking at all avenues to help the game out.
WT FR is actually run by Aeria Games as well but the idea has been floating for a while.