We have looked a little bit further to this issue:
Hero Encounter 1 Requirements:
Strange Fruit = 15
Unknown Branch = 15
Lead Ore = 15 (only GEM Purchase, in-game drop)
Rose = 2
Hero Encounter 2 Requirements:
Strange Fruit = 30
Unknown Branch = 30
Ruby = 20 (only GEM Purchase, in-game drop)
We are very sorry for all the inconvenience this quest may have caused so far.
You might also wonder why it has to be a specific Ore or Ruby.
The way the game is set up, the Rubies being sold for Gold and Gems might look the same and function the same way, but the item identification number is different.
The quest requires the item sold via gems and dropped in-game, not the item sold via the gold store item.
We are aware that this is NOT the best situation, and going forward will make sure to specify which item is required for the quest if there are two different item sets to avoid the confusion.
Thanks a lot for your patience with us and all your help!
If you purchased Rubies in the Gold Shop for the quest, feel free to contact us
and we will be more than happy to swap the items for you!