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GMStingRay

GameMaster: USA
GMStingRay
Joined
29 Dec 2010
Posts
1389
Location
United States
PostedDec 06, 2012 5:19 pm

NEW - Universal Bug Report Form

Where you report all bugs for all US games
The GM Staff has recently created a new universal Bug Reporting Form, for everyone to fill out for all US Games.


If you find a bug in game, you can fill out a report by clicking on the link below:

REPORT ALL BUGS HERE!!!


If you would like to view the status of all bugs reported, or to find out if a bug has been reported (before submitting a report), click the link below:

VIEW STATUS OF ALL BUGS SUBMITTED

With all bugs that are submitted, the GM Staff will go through the information, to test and verify further document each issue.

Once the bug has been documented, the information is then forwarded to the Game Developer. Please note that it is up to the discretion of the Game Developer to make any corrections as they determine best, along with the priority in correcting these issues.

Aeria Games does not make any changes to games. This is done soly at the discretion of the developer. We provide reports, feedback and suggestions based the information that you, our customers provide. We act as the messengers between the game community and the Game Developers.
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alwaysbanned3

Rank 2
alwaysbanned3
Joined
10 Sep 2012
Posts
501
Location
United States
PostedDec 06, 2012 5:20 pm
1st!!!

GMGosh

GameMaster: USA
GMGosh
Joined
05 Jul 2011
Posts
452
Location
United States
PostedOct 22, 2013 2:01 pm
In order for us to quickly reproduce your submissions we would truly like a full step by step procedure on how to replicate the issues you are reporting.

Below is an example of an actual bug report that we received which was fixed in a later patch.

Game: Shaiya (EN)
Bug title: Movement
Summary: When on light side using the town portal skill in Caelum Sacra teleports the light character to the fury side spawn in Lv55-59 Stable Erde.

Steps to Reproduce:
1. Log into game
2. go to d-water (map 0)
3. Go to coords x:738.159 y:161.031 z:862.0088
4. Walk across the bridge
5. Enter with party to Caelum Sacra(2~7 Party Members)
6. Once in dungeon use Town Portal Skill
7. Notice you will be moved to the Fury side spawn in Stable Erde

Observed Results: Using Town Portal Skill will teleport you to the Lv55-59 fury spawn in Stable Erde

Expected Results: Using Town Portal Skill will teleport you to the nearest light side base

Again, this is an example of what we would like to see in your bug reports. Doing the above will allow us to quickly replicate an issue. Granted the steps you provide will differ depending on the issue being reported.

Please do:
  • Clear step by step instructions
  • Use full names of items, zones, skills ect
  • Provide coordinates if applicable
  • If it's a certain skill bug please name the character class in the report
  • Assume the person replicating has NEVER played the game

Please do not:
  • Give paragraph long summaries
  • Use in game lingo and terms. Keep it simple for everyone to understand
  • Provide your own feedback as to the state of the game. This is a bug report keep it as such

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