Hello jeseath!
If you have replied to the ticket, it will take 24-48 hours for a response. They're generally pretty quick. If it has been over 48 hours, please forward your ticket number to a GS so that we may get a GM on the case.~
I hope you have a great day, and that you're able to play again very soon! If you're on Sapphire, feel free to PM me should you need any assistance. I'm [GS]MeruMeru. ^_^