when i sent in a ticket to get 'my' name on lailah (playing for over two years and never seen that toon online) i was told that the account (that owned that toon) was still active so they coudln't give me the name.
Seeing as the server merge is fairly new, and to get 'your' name they would have had to log in and choose it, the account is probably not inactive.
I did try to buy 'my' name but whoever owned it either wasn't selling, or never checked the forums. I did manage to pick up 'Twiggy' in the merge though
pity i didn't manage 'Twig'.