Wow look at the ticket I just got reposed to after they told me that they are lookig into it : Dear yehuda3311,
Thank you for contacting Aeria Games customer support.
According to our records, you qualified for the 10 hour reward and have been
sent all of the rewards you qualified for.
Thank you for your understanding in this matter.
This was sent to me after I replied with :100 of us wouldn't complain for no reason there must be a problem because 1 of the previous events I was told I played 40 hours in a 2 day period when I only played 15-20 hours these timers are wrong a feature where we can check our time as we play and redeem the rewards would be best.
And I just send them this: Lol this is a joke right? U just told me ur investigating the matter ur timer was bugged so don't lie to me