Part of me thinks we should accept the apology and just be patient now. Though we are putting serious ammounts of time in to win these playtime events and there are strict rules and guidelines regarding qualifying. Surely the level of customer support regarding these events should be at least as thorough. i.e. Better support regarding these late payouts, when the "now usual" deadline is not going to be met, a simple short post to imform us so and a real new expected e.t.a.
Simple things to keep us happy, treat all of us like valued customers and not like a bunch of whining kids. Whatever we may be in reality.