I am currently unable to take the item mall items I bought out of the box in-game. I have followed all of the tech issue solutions regarding not being able to click buttons, but no matter what, I can't collect them. If I press collect-all when I have enough space, nothing happens. When I press it when I don't, it tells me that I don't have enough space.
I can see the items there, but they won't move from their into my backpack. My bank is currently full, and I don't have half of my backpack full, but it won't even let me remove them individually?
Here is a picture of what my item mall screen looks like in game.
What do I do?
All help is appreciated. Thank you for your time and patience with my issues. Lol.