Send in an RT here.
Make sure to explain the situation properly and also include as much as the following information as possible~
1) Your full name
2) The email attached to the account
3) An alternate email we may attach to the account (please make sure you have access to this email and it is NOT currently attached to any Aeria account)
4) Your IP address (WAN IP ADDRESS)
5) The Last time you logged onto the account
6) Character information (names of all the characters on the account along with the gear and levels)
7) Where you live
8) Any AP transactions you made with the account
9) The name of the account in question
10) What does the account name mean/ stand for?
11) Country of origin this account was created in.
If you can provide enough information to prove the account is yours, they will help you recover it. As for reporting, I'm not 100% sure so I'll leave it for someone with more knowledge to answer. I hope your issue will be resolved smoothly, good luck!