I picked the Silver tier in the "Capes of Legend!" promo. After maintenance i discovered i been rewarded with the Gold tier. So i sent those tickets :
I picked the silver reward and choosed the Crimson Flame (Guan Du) but i
received the gold reward. I hope you will fix the mistake i'll do my best
to help you.
Thank for your work.
Dear GiulioPhoenix, Thank you for contacting us and bringing this to our attention. According to our records, you spent 1,255 AP during the period the Capes of Legend promotion was active. This means you did actually qualify for the Gold tier of rewards, which we paid out to you. If you would like to review the tiers of this promotion, please go here: http://dynastywarriors.aeriagames.com/news/63319/capes-of-legend
We thank you for your understanding in this matter and also for your continued support of Dynasty Warriors Online. Regards, Action Team
New ticket :
Dear Action Team, Thank for your prompt answer. I cant find nowhere why i
should be auto qualify for the Gold tier,in addition i read DWO GS Shoutan
saying that you can qualify for the tier that suits you best. If i knew
this particular obviously i wont spent 6 AP... but please i may be annoying
but im just asking for the Crimson Flame Cape. I want thank you again for
your support, and like i said i didnt knew that and i was sure i could pick
up the tier that suit more to me.
Dear GiulioPhoenix, Thank you for your response. The person you spoke with was misinformed. You are always paid out according to what you spend. We also do not perform substitutions (as it says in the forum post). We hope that helps to clarify the situation. Regards, Action Team
My last ticket xD :
Dear Action Team, Sorry but i dont agree with your last response. First of all why you put tiers to choose if you are auto selected for ? On the form its written "What Reward Tier did you qualify for?", i'm sure that I qualified for the Silver tier and picked up that, which means i didnt ask for a Gold one. Nowhere its written that for 6 ap i must receive the Gold, sounds weird to me.
I dont think this is fair because they should write on promos that you must spend the exact amount of AP to qualify for a tier, as i said i wont spent 6 AP if i knew that particular. And why they leave you to choose the tier when you cant? xD
So what's your opinion?