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Extra0rdinary

Rank 2
Extra0rdinary
Joined
17 Mar 2012
Posts
644
Location
United States
PostedNov 14, 2012 8:23 pm

[Guide] How to fill out an RT.

To send in RT follow the following steps.

1. Go to www.aeriagames.com/contact

You will be greeted with this screen:


Follow the description of each category, and select one based on your need. I will focus on Game Support in this guide.

So go ahead and choose "Game Support."

2. Selecting your category under Game Support.

Here are the categories you can choose from:


Report behavior: Reporting a player's behavior if it is offensive, against the ToS, or harmful.

Missed Promotion: If you missed a tiered spender or other promotion file under this category.

Promotion Reward Redemption: For Special promotions from Aeria.

Game: Click the down triangle, then find "DK Online in English"

Subject: This will be what your ticket is about.

Message: Explain the ticket, if reporting something or someone provide as much detail and screenshots as you can.

To check your ticket status please click the link that says "My Tickets" on that page.

With much love and best regards,
Dani.
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coduxs

Rank 5
coduxs
Joined
27 Nov 2010
Posts
4211
Location
Retired Community Lover, New Zealand
PostedNov 14, 2012 11:07 pm
Great to see that you enjoy giving other people help. Another Guide that provides information for Forum Newbies Smile

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