Author Message

snamjou

Rank 0
Joined
26 Oct 2012
Posts
7
Location
London United Kingdom
PostedNov 10, 2012 10:07 pm

PURCHASED AP BUT CANNOT USE PLEASE HELP

ERROR IN AP
I bought ap with a prepaid credit card (my usual way of buying ap), and it credited my account with 3.2k ap. I waited 10 minutes for it to be activated since I figured the usual 10 min wait for it to be usable. I still couldn't use it (Fail to buy: Cannot recognize cause of error). I go to aeria's main site and it says ERROR, when I tried to click the buy ap option just to check, it says "NOTE: Your account has been suspended. Please contact us at HERE for more details". After clicking the "here" i submitted a ticket but they have yet to reply. I bought ap for the reason of participating in the soldier front event http://soldierfront.aeriagames.com/news/63617/pm-vert-s-choice-box-tier
because I wanted the weapon bombs. I feel that I should be compensated for this event and should be able to still participate on it after today (today being the last day) since I bought my ap before hand and was ready to spend it to get the items in this event.
Advertisement

sdsdssdsds

Rank 3
Joined
12 Jul 2012
Posts
1317
Location
Bay Area CA United States
PostedNov 10, 2012 10:17 pm

Re: PURCHASED AP BUT CANNOT USE PLEASE HELP

ERROR IN AP
snamjou wrote:
I bought ap with a prepaid credit card (my usual way of buying ap), and it credited my account with 3.2k ap. I waited 10 minutes for it to be activated since I figured the usual 10 min wait for it to be usable. I still couldn't use it (Fail to buy: Cannot recognize cause of error). I go to aeria's main site and it says ERROR, when I tried to click the buy ap option just to check, it says "NOTE: Your account has been suspended. Please contact us at HERE for more details". After clicking the "here" i submitted a ticket but they have yet to reply. I bought ap for the reason of participating in the soldier front event http://soldierfront.aeriagames.com/news/63617/pm-vert-s-choice-box-tier
because I wanted the weapon bombs. I feel that I should be compensated for this event and should be able to still participate on it after today (today being the last day) since I bought my ap before hand and was ready to spend it to get the items in this event.  


Man.. If they were working like right when you bought the AP you might have been able to participate in the tier, but since it's about to be over, not really sure.. Billing is also backed up at the moment so you may have to wait until 48 hours have passed then forward the ticket to a gs from your respective game to pass onto the GM's. Sorry about this Sad

faely

Rank 4
faely
Joined
13 Oct 2008
Posts
2187
Location
oregon United States
PostedNov 11, 2012 2:02 am

Re: PURCHASED AP BUT CANNOT USE PLEASE HELP

ERROR IN AP
snamjou wrote:
I bought ap with a prepaid credit card (my usual way of buying ap), and it credited my account with 3.2k ap. I waited 10 minutes for it to be activated since I figured the usual 10 min wait for it to be usable. I still couldn't use it (Fail to buy: Cannot recognize cause of error). I go to aeria's main site and it says ERROR, when I tried to click the buy ap option just to check, it says "NOTE: Your account has been suspended. Please contact us at HERE for more details". After clicking the "here" i submitted a ticket but they have yet to reply. I bought ap for the reason of participating in the soldier front event http://soldierfront.aeriagames.com/news/63617/pm-vert-s-choice-box-tier
because I wanted the weapon bombs. I feel that I should be compensated for this event and should be able to still participate on it after today (today being the last day) since I bought my ap before hand and was ready to spend it to get the items in this event.  


Please read the help topics. Both of your concerns are addressed in here. http://www.aeriagames.com/forums/en/viewtopic.php?t=1601859
Display posts from previous:   Sort by: