That screenshot... lol.
Anyways, this is actually an issue with Ignite.
Here's what you can you:
1. Uninstall Ignite
2. Clear the cache files for your browser (clear them for Internet Explorer too even if this is not your default browser).
3. Disable your firewall/anti-virus.
4. Re-install Ignite & Install the Game
If it still does not work, there's not much more that can be done as the Ignite team is aware of the issue and they are trying to find a fix for it. If you're lucky you may be able to find a SF mirror site to download from, though I have looked and could not.