must i be on event channel to gain time?
also who do i talk to about missing items? i got the magical luky box on tier 1 but never recieved my moneys
No you do not have to be in the event channel to gain time.
Global Channel (2) where everyone plays at is perfectly fine.
If you are missing an item submit a ticket, their is a category for that.
Maybe you should check in your inventory, because the gold isn't directly deposited into your gold total, its a coupon in the ex-items section that you have to use.
Hope that cleared things up for you.