Author Message

Kljjii21

Rank 0
Joined
21 Feb 2010
Posts
9
Location
United States
PostedNov 01, 2012 4:45 pm

Need Help

Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"
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sdsdssdsds

Rank 3
Joined
12 Jul 2012
Posts
1317
Location
Bay Area CA United States
PostedNov 01, 2012 4:47 pm

Re: Need Help

Kljjii21 wrote:
Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"  


Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.

Kljjii21

Rank 0
Joined
21 Feb 2010
Posts
9
Location
United States
PostedNov 01, 2012 4:56 pm

Re: Need Help

sdsdssdsds wrote:
Kljjii21 wrote:
Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"  


Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.  


I tried sending ,but the support doesn't even read my tickets for some reason Sad
They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.

sdsdssdsds

Rank 3
Joined
12 Jul 2012
Posts
1317
Location
Bay Area CA United States
PostedNov 01, 2012 5:05 pm

Re: Need Help

Kljjii21 wrote:
sdsdssdsds wrote:
Kljjii21 wrote:
Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"  


Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.  


I tried sending ,but the support doesn't even read my tickets for some reason Sad
They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.  


Well if you did try the ban appeal, and that did not work, then I'm pretty sure there's nothing else you can do. You can possibly wait till someone responds here on the matter though.l Sorry to say.

iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedNov 02, 2012 2:08 pm

Re: Need Help

Kljjii21 wrote:
sdsdssdsds wrote:
Kljjii21 wrote:
Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"  


Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.  


I tried sending ,but the support doesn't even read my tickets for some reason Sad
They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.  


I think you're a bit confused. Yes, they do send auto responses, but they do read the RTs. They have to read them to be able to reply, even if the reply is a copy/paste. Sadly, your account has been perm banned and there's not much you can do about it if you already sent in one ban appeal. Sending in several will result in getting your RTs marked as spam. >:

Kljjii21

Rank 0
Joined
21 Feb 2010
Posts
9
Location
United States
PostedNov 03, 2012 4:26 pm

Re: Need Help

iBambi wrote:
Kljjii21 wrote:
sdsdssdsds wrote:
Kljjii21 wrote:
Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"  


Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.  


I tried sending ,but the support doesn't even read my tickets for some reason Sad
They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.  


I think you're a bit confused. Yes, they do send auto responses, but they do read the RTs. They have to read them to be able to reply, even if the reply is a copy/paste. Sadly, your account has been perm banned and there's not much you can do about it if you already sent in one ban appeal. Sending in several will result in getting your RTs marked as spam. >:  


Oh, you call this reading? Heres an example of a ticket proving the dont read:

http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport2.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport3.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport4.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport5.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport6.png

If its hard to read, i can post a hard copy of the ticket.

iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedNov 03, 2012 4:30 pm

Re: Need Help

Kljjii21 wrote:


Having the right to appeal your ban does not mean every appeal will result in getting the ban lifted. Btw... you're not supposed to post RT content on the forums, I'm well aware of how the RT system works and I'm not that fond of it either sometimes.

Kalashnikovaa

Rank 4
Kalashnikovaa
Joined
23 Mar 2010
Posts
1940
Location
Hell United States
PostedNov 03, 2012 4:31 pm

Re: Need Help

Kljjii21 wrote:
iBambi wrote:
Kljjii21 wrote:
sdsdssdsds wrote:
Kljjii21 wrote:
Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"  


Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.  


I tried sending ,but the support doesn't even read my tickets for some reason Sad
They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.  


I think you're a bit confused. Yes, they do send auto responses, but they do read the RTs. They have to read them to be able to reply, even if the reply is a copy/paste. Sadly, your account has been perm banned and there's not much you can do about it if you already sent in one ban appeal. Sending in several will result in getting your RTs marked as spam. >:  


Oh, you call this reading? Heres an example of a ticket proving the dont read:

http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport2.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport3.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport4.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport5.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport6.png

If its hard to read, i can post a hard copy of the ticket.  


What do you want them to do? Make some heartfelt personalized response? You're not the only player sending them tickets every day, they don't have time to type up messages for EVERY ticket when some of them could just be handled with a copy+paste response.

Your account is perma banned, your ban appeal argument did not sway anyones decision on the matter, there is no further discussion or reply needed. Deal with it.

Kljjii21

Rank 0
Joined
21 Feb 2010
Posts
9
Location
United States
PostedNov 03, 2012 8:08 pm

Re: Need Help

Kalashnikovaa wrote:
Kljjii21 wrote:
iBambi wrote:
Kljjii21 wrote:
sdsdssdsds wrote:
Kljjii21 wrote:
Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"  


Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.  


I tried sending ,but the support doesn't even read my tickets for some reason Sad
They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.  


I think you're a bit confused. Yes, they do send auto responses, but they do read the RTs. They have to read them to be able to reply, even if the reply is a copy/paste. Sadly, your account has been perm banned and there's not much you can do about it if you already sent in one ban appeal. Sending in several will result in getting your RTs marked as spam. >:  


Oh, you call this reading? Heres an example of a ticket proving the dont read:

http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport2.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport3.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport4.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport5.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport6.png

If its hard to read, i can post a hard copy of the ticket.  


What do you want them to do? Make some heartfelt personalized response? You're not the only player sending them tickets every day, they don't have time to type up messages for EVERY ticket when some of them could just be handled with a copy+paste response.

Your account is perma banned, your ban appeal argument did not sway anyones decision on the matter, there is no further discussion or reply needed. Deal with it.  


Yes, a heartfelt personalized response would show that company actually cares about it's community and respects it.And if the Aeria is unable to keep up with with the tickets, then its their problem and they should do something to fix it.

Second of all, i had a problem with my account because 2 years of work/items gone missing, the support just perma ban my account instead of addressing it and trying to help.

Lastly, the main reason why i posted this, is to know if there's a way to contact a Admin or a GM in privet.

iBambi

Rank 5
iBambi
Joined
05 Oct 2010
Posts
4849
Location
Whale hunting in Norway
PostedNov 04, 2012 6:06 am

Re: Need Help

Kljjii21 wrote:
Yes, a heartfelt personalized response would show that company actually cares about it's community and respects it.And if the Aeria is unable to keep up with with the tickets, then its their problem and they should do something to fix it.

Second of all, i had a problem with my account because 2 years of work/items gone missing, the support just perma ban my account instead of addressing it and trying to help.

Lastly, the main reason why i posted this, is to know if there's a way to contact a Admin or a GM in privet.  


Dude, they can't write a wholehearted response to every single ticket they get. No matter how much a company cares, they can't write three new paragraphs to every single question they receive. The RT system is fine the way it is, it doesn't need a fix.

Let me just break it down for you okay? You're permanently banned. Appealing won't help because there is nothing to discuss, your account will remain banned and you can't do anything about it. Spamming tickets or demanding an audience with the AGE employees won't help you.

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