Yes, a heartfelt personalized response would show that company actually cares about it's community and respects it.And if the Aeria is unable to keep up with with the tickets, then its their problem and they should do something to fix it.
Second of all, i had a problem with my account because 2 years of work/items gone missing, the support just perma ban my account instead of addressing it and trying to help.
Lastly, the main reason why i posted this, is to know if there's a way to contact a Admin or a GM in privet.
Dude, they can't write a wholehearted response to every single ticket they get. No matter how much a company cares, they can't write three new paragraphs to every single question they receive. The RT system is fine the way it is, it doesn't need a fix.
Let me just break it down for you okay? You're permanently banned.
help because there is nothing to discuss, your account will remain banned and you can't do anything about it. Spamming tickets or demanding an audience with the AGE employees won't