Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean:
http://www.youtube.com/watch?v=hnCj6Mm4vsQ

Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"  

Kljjii21 wrote:

Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean: http://www.youtube.com/watch?v=hnCj6Mm4vsQ Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"

Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.  

sdsdssdsds wrote:

Kljjii21 wrote: Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean: http://www.youtube.com/watch?v=hnCj6Mm4vsQ Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"   Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.

I tried sending ,but the support doesn't even read my tickets for some reason
They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.  

sdsdssdsds wrote:

Kljjii21 wrote: Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean: http://www.youtube.com/watch?v=hnCj6Mm4vsQ Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"   Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.

I tried sending ,but the support doesn't even read my tickets for some reason
They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.  

Kljjii21 wrote:

sdsdssdsds wrote: Kljjii21 wrote: Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean: http://www.youtube.com/watch?v=hnCj6Mm4vsQ Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"   Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.   I tried sending ,but the support doesn't even read my tickets for some reason They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.

I think you're a bit confused. Yes, they do send auto responses, but they do read the RTs. They have to read them to be able to reply, even if the reply is a copy/paste. Sadly, your account has been perm banned and there's not much you can do about it if you already sent in one ban appeal. Sending in several will result in getting your RTs marked as spam. >:  

Oh, you call this reading? Heres an example of a ticket proving the dont read:

http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport2.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport3.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport4.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport5.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport6.png

If its hard to read, i can post a hard copy of the ticket.  

iBambi wrote:

Kljjii21 wrote: sdsdssdsds wrote: Kljjii21 wrote: Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean: http://www.youtube.com/watch?v=hnCj6Mm4vsQ Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"   Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.   I tried sending ,but the support doesn't even read my tickets for some reason They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.   I think you're a bit confused. Yes, they do send auto responses, but they do read the RTs. They have to read them to be able to reply, even if the reply is a copy/paste. Sadly, your account has been perm banned and there's not much you can do about it if you already sent in one ban appeal. Sending in several will result in getting your RTs marked as spam. >:

Oh, you call this reading? Heres an example of a ticket proving the dont read:

http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport2.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport3.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport4.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport5.png
http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport6.png

If its hard to read, i can post a hard copy of the ticket.  

Kljjii21 wrote:

iBambi wrote: Kljjii21 wrote: sdsdssdsds wrote: Kljjii21 wrote: Hello, i have a problem with my account, i tried contacting the support about it, but all i get is copy and paste response, that aren't even about my problem. Heres what i mean: http://www.youtube.com/watch?v=hnCj6Mm4vsQ Is there anyway i can contact any admins or GM's in privet , because the support isnt really "supporting"   Sorry I'm trying to read the stuff but the middle of the text is blocking it in the video. Did you already try sending in a ban appeal? "Support>Contact Us>Ban Appeal." I'm pretty sure if you do that and it's not accepted you won't be getting that account back.   I tried sending ,but the support doesn't even read my tickets for some reason They just reply with a random copy and paste response, and then instantly mark it as spam if i try to reply.So long story short, the support didnt give me any chances to appeal.   I think you're a bit confused. Yes, they do send auto responses, but they do read the RTs. They have to read them to be able to reply, even if the reply is a copy/paste. Sadly, your account has been perm banned and there's not much you can do about it if you already sent in one ban appeal. Sending in several will result in getting your RTs marked as spam. >:   Oh, you call this reading? Heres an example of a ticket proving the dont read: http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport2.png http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport3.png http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport4.png http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport5.png http://i1226.photobucket.com/albums/ee416/H00baH00ba/AeriaSupport6.png If its hard to read, i can post a hard copy of the ticket.

What do you want them to do? Make some heartfelt personalized response? You're not the only player sending them tickets every day, they don't have time to type up messages for EVERY ticket when some of them could just be handled with a copy+paste response.

Your account is perma banned, your ban appeal argument did not sway anyones decision on the matter, there is no further discussion or reply needed. Deal with it.  

Yes, a heartfelt personalized response would show that company actually cares about it's community and respects it.And if the Aeria is unable to keep up with with the tickets, then its their problem and they should do something to fix it.

Second of all, i had a problem with my account because 2 years of work/items gone missing, the support just perma ban my account instead of addressing it and trying to help.

Lastly, the main reason why i posted this, is to know if there's a way to contact a Admin or a GM in privet.