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iDerz

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iDerz
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PostedOct 29, 2012 6:37 pm   Last edited by iDerz on Nov 05, 2012 5:27 pm. Edited 3 times in total

[Guide] What are "GMs", "PMs", and "GS"?

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iDerz

Rank 3
iDerz
Joined
11 May 2012
Posts
965
Location
United States
PostedOct 29, 2012 6:38 pm

What is a "GM" or Game Master?


You guys have been wondering what is a Game Master or sometimes known as "GM" by people who have played games from Aeriagames. So what exactly does a Game Master do? How do they get the position? What powers do they have and how can you become one if you feel you have the skill to be one? Find out more below!


Job Description

The Job Description of a Game Master is as followed, per the Job information PDF Here:

  • Interact with the customer via online written communication;
  • Address and resolve customer/player issues via Ticket System, Forums, or In Game;
  • Monitor and moderate forums;
  • Provide community support and working with volunteers;
  • Provide support for promotions (forum postings and item payouts)
  • Test and document bugs;
  • Draft and outline possible game enhancements and features
  • Address and resolve customer/player issues
  • Develop and maintain customer/player relations
  • Investigate and document complex issues with regard to bugs, game exploits, trade and other
    potential issues;
  • Distinguish for the team and other departments between high and low priority items, focusing on areas yielding the greatest return, and make sound determinations based on what requires a "sense of
    urgency";
  • Document and communicate game/technical/investigation issues to technical staff;
  • Document and communicate in-game community satisfaction, revenue stream, and revenue-building opportunities to production;
  • Organize and run events for the community of players;
  • Provide input on content driven events, updates, and future enhancements;
  • Monitor game servers to ensure stability and fair game play.


Qualifications
You can find these details in the document Here. Just scroll down to the second page and read the qualifications there.

One big qualification to becoming a Game Master is you must move to the city or location where Aeriagames Entertainment has opened up the job. This means if you want to work as a Game Master for the U.S., you must move to California.


So how exactly do you become one?

When hiring begins, typically Superman0X will annonce this in the General Announcements which easy access to this can be seen right below the Shoutbox on the forums. Once there is an announcement or if you go to the link here and click on your location, you can start applying for this area if that job is available or hiring at the time. Please keeping in mind the main qualification other than the ones that are equally important that you must move to the location where the job is.

iDerz

Rank 3
iDerz
Joined
11 May 2012
Posts
965
Location
United States
PostedOct 29, 2012 6:39 pm

What is a "PM" or Product Manager?


You guys have been wondering what is a Product Manager or sometimes known as "PM" by people who have played games from Aeriagames. So what exactly does a Product Managers do? How do they get the position? What powers do they have and how can you become one if you feel you have the skill to be one? Find out more below!


Job Description

The Job Description of a Product Manger is as followed, per the Job information PDF Here(This is from the German side however):


  • Provide strategic direction for the product, social marketing, and community management
  • Define quarterly sales strategy and plan promotions to maximize virtual goods revenue
  • Establish partnerships and negotiate deals with local marketing partners
  • Lead a 3-5 person team of customer support specialists
  • Manage cross-functional project teams to drive growth and profitability
  • Manage the customer facing website, online shop and community properties
  • Cooperate with internal engineering teams to design new promotion formats and improve monetization tools
  • Analyze game metrics to identify opportunities for optimizing performance, incl. conversion, retention, churn, customer lifetime value
  • Manage game content and development roadmap, oversee translations and QA
  • Define requirements and manage relationship with external development partners
  • Monitor competitive landscape, industry web sites, and surveys
  • Tirelessly promote and champion your product in a high growth environment.


I did ask a Product Manager here for some of the core responsibilities so here you go!
 
"Evaluate a multitude of new game products every month for their revenue potential; provide high quality feedback to the Biz Dev team

Review, quality check and create suggestions on cross-advertising channel products with corresponding client products; coordinate maintenance advertisements across teams
Analyse game metrics, including but not limited to retention, life-time value, ARPU, sales and CUU in order to create business cases for further growth push or product cancellation

Create and coordinate either developer events of support team events and manage execution across partners and internal teams

Forecast and plan out revenue every month; report potential risks to Browser Producer
Analyze and present high level strategies + objectives for these games on a quarterly basis to the senior management team"  


Qualifications
You can find these details in the document Here(This is the German area specifically). Just scroll down to the second page and read the qualifications there.

One big qualification to becoming a Product Manager is you must move to the city or location where Aeriagames Entertainment has opened up the job. This means if you want to work as a Product Manager for the U.S., you must move to California.


So how exactly do you become one?

When hiring begins, typically Superman0X will annonce this in the General Announcements which easy access to this can be seen right below the Shoutbox on the forums. Once there is an announcement or if you go to the link here and click on your location, you can start applying for this area if that job is available or hiring at the time. Please keeping in mind the main qualification other than the ones that are equally important that you must move to the location where the job is.


So how is a PM different than a GM?

Just take a look at the qualifications and some of the core responsibilities and you'll see a difference between them.

iDerz

Rank 3
iDerz
Joined
11 May 2012
Posts
965
Location
United States
PostedOct 29, 2012 6:40 pm

What is a "GS" or Game Sage?

Thanks to SaltyLoves for this one!


No doubt you have seen them in various chat channels within Scarlet Blade - more often than not, answering a question or offering gameplay advice. But what do these mysterious [GS]-tagged players do? How do they get their special tags? What powers do they have and what does it take to become one? Below lies the answers to all of those questions and more!

Superman0X wrote:
A Game Sage is a community volunteer, who has been recognized for their expertise in one or more games. They are normal players, but have the assistance of the GM Team with their community services.  


"Game Sage" (often shortened to "GS") is a very befitting title as we are expected to be sage in both the answers we give and the advice we have to offer. We are players just like you, who started playing Scarlet Blade or other games hosted by Aeria and realized that we wanted to be a bigger part of it all. Therefore, we choose to volunteer our time previously spent playing the game to offer our services and our knowledge in order to help both the GameMasters and the community (that's you!).

There are many misconceptions about GameSages.
We are not employees of Aeria Games & Entertainment, which means we have absolutely no control over your account(s) and your tickets, nor do we receive any "special powers" within the games we play or serve.

Please note the official [url=]Current GameMasters and GameSage List[/url] will remain up-to-date by the GM team.





We are jacks-of-all-trades! Sages have various duties, and each day is different from the day before. Most of us focus on specific things depending on where our strengths and preferences lie, though each of us still try to remain active in all aspects of the game and community. The average Game Sage may find himself/herself handling situations including, but not limited to:

  • Assisting players in-game, in the forums, and in the Shoutbox with various issues
  • Assisting with and/or hosting events in the game and in the forums
  • Finding, testing, and properly reporting bugs within the game
  • Finding, verifying, and properly reporting illegal botters
  • Reporting situations requiring GM review/action
  • Collaborating with the GS/GM team on creating or editing guides for the game and community
  • Providing constructive feedback to the GM team on specific issues as requested
  • Limitless other side-projects we take on to make the game a better place for you!




As stated in Rules and Volunteers:
Superman0X wrote:
The requirements to be a Community Volunteer are :

Must be over 16
Must have time to contribute to the community in their specified role
Have record of contribution on forums and in game
Have strong people skills and enthusiasm and knowledge
Have desire to expand and improve the community
Show teamwork and ability to work and foster discussions with others
Have or be willing to meet any additional requirements in their specified role
May not be on any watched or banned lists.  

Superman0X wrote:
The requirements to be a Game Sage are:

Must meet Community Volunteer requirements.
Must have 2 months experience with the game. (may be waived)
Must have been an Aeria Games Member for 2 months.
Must have met the specified level/rank/achievement levels.
Must have met the forum post requirements for the game.  


A large part of being a successful Game Sage is having the patience to answer the same questions repeatedly, the willingness/ability to find the answers to questions which you may not immediately know, and the willingness/ability to collaborate with a large group of people as a member of a team.




The Game Sage application will be announced open on the forums. Please read and follow the instructions in the thread when the applications open in the correct order to apply. Remember that a huge part of being a Game Sage is being able to follow directions!


Final Thoughts & Suggestions

Another misconception about Game Sages is that we are "chat police" or that we are there to get people banned, which is absolutely not the truth. We are here to help you, and we will do the best we can to help you find the answer(s) you need.

For those of you who may consider applying to the Game Sage program, please read the following suggestions from current and previous Sages which will help to improve your chances of success:



  • Get to know the current GS team.
    Ask questions about the program and the process and find out what they like and dislike about it. Having a solid understanding of what you are signing up for can make a huge difference in your chances for success and your ability to enjoy it.

  • Maintain a positive attitude about things.
    If you don't get in the first time, ask yourself what you can do to improve for the next time - these areas are usually pointed out by the community in feedback threads or even by the GMs in the email response to your application.

  • Give it a try before you apply.
    Put forth the effort to be active and helpful in the forums, shoutbox, and game before you apply so you can get an idea of the level of activity that will be expected of you. If you don't enjoy being that active in the community or if you find that you need to brush up on your game knowledge or interpersonal skills, this will give you time to practice before you apply. It will also look good on you as an applicant.

  • Keep it lighthearted.
    A little bit of humor can go a long way, not only for the people around you, but also for yourself. Rather than responding to a situation by being upset or annoyed, try to remember that it is only a game and that the entire purpose of being a GS is to help players and to make their gameplay a better experience. There is no need to be Mr. Serious 100% of the time. You are allowed to have fun, too, whether you make it into the program or not.

  • Know when to draw the line.
    Frustrations can build up very quickly, and sometimes the best thing to do is nothing at all. Stop and think carefully before you respond to someone if you know you are not in the best of moods and consider how your words and attitude will be perceived. If you are chosen to join the GS team, every single thing you do and say will reflect on the entire team and program as a whole.

  • Don't overdo it.
    Similar to the previous suggestion, know that it is okay to take a step back and regroup when you need to. This will help you remain positive, calm, and interested in the game and community. If you burn yourself out, you may regret your actions or behaviors later.


If you have any more questions about Game Sages, please don't hesitate to message one of us in-game, or private message or poke us on our ping boxes. We will be glad to answer your questions.

Should you choose to apply, we wish you the best of luck!
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