my account suspended and i sent them a Ticket and they respond with that :
Thank you for contacting us. The reason why your account was suspended was due
to chargebacks filed with PayPal. For us to release your account, please make a
payment of 30.00 USD to Billing@aeriagames.com
through paypal. Then please
provide us with the transaction ID number so we can verify that the payments
were made. Please refer to the list below for the PayPal cases that have been
reversed back to you.
1) please make a payment of 30.00 USD directly through PayPal to
using a Paypal account. [DO NOT PURCHASE MORE AP]
2) reply back to this email and send in the transaction # of the payment you
just made, your user ID, and request to be unsuspended
Once we have verified the payment, we will unsuspend your account.
looks like i need to pay to them 30 USD for unsuspended ? why ? i won on ESL tournament 2st place with my team "JrBiG" after that ive got reward 2000 ap and i log to the game and i could see it but after i relog to the game i coulndt see it then i go to the web and they told me im suspended ? FOR WHAT ?! i didnt make the purchase it WAS ESL REWARD ?! and now you telling me to pay 30USD for unsuspended ? thats how you treat your customers ? you better give me a good reason for that suspend cuz im playing from beta and this is my main account and im not gonna pay 30 USD for unsuspended for something that i didnt even do ...
hope you will see that and stop ignoring my topics and tieckets and my responds in Email ...
ive got ap and vouchers there ....
Have a Lovely Day !