try this
1) Turn off Ignite
2) Go to your control panel and go to "add/remove programs" (Type appwiz.cpl in the search box on Windows Vista or newer systems)
3) Find Akamai Netsession and delete any version of it that shows up)
4) Go to C:\ProgramData\Aeria Games\Ignite and delete the Data folder (the ProgramData directory is hidden, so you will need to turn on hidden files and folders to get there)
5) Restart Ignite